Thinking of ITIL® Foundation Training - Understand Why the Industry Needs ITIL®

An ITIL® foundation training is a valued skills set for project management professionals. In the IT industry, there is a distinction made between projects and services. The belief is that they are mutually exclusive. But this belief is being annulled with knowledge-intensive processes, principles and practices such as Information Technology Infrastructure Library (ITIL®). Projects and services can co-exist as they have many common touchpoints.

Role of ITIL® in project management

Although ITIL® is a certification on services, it was a common belief that only professionals in the services industry would subscribe to it. But this trend has changed. Projects are an outcome of a mixture of product development and services. Previously services took over when projects concluded. Now both processes run in parallel. This is where ITIL® comes handy. Project management professionals, business analysts, program managers and stakeholders of a project or service are able to understand how to blend both models.

The following is a snapshot of how this embodiment of documented knowledge helps project managers, which can also be learnt at an ITIL4 ® foundation training:

• Helps design services, formulate design, initiate transition, improve operations, and implement projects.
• Better globalized and risk-free approach to project initiation, planning, execution, monitoring, and controlling.
• Feed services strategy based on project outcomes. Builds agility in organizations to don two hats simultaneously – product development and services.
• Selection of vendors. Selection of processes. Set Service Level Agreements.

What does an ITIL® foundation training cover?

The following is a sample list of knowledge areas covered by this training.

• Service strategic decision-making
• Service design and product development
• Service transition and integration
• Service operational excellence
• Progressive service improvement

Conclusion

The importance of this infrastructure library is indispensable and very relevant to the changing dynamics of project management. Taking up ITIL® foundation training is not only a knowledge and skill boosting endeavor, it helps project managers get instant recognition by recruiters. Note: 1. ITIL^® is a registered trade mark of AXELOS Limited. 2. Swirl logo™ is a registered trademark of AXELOS Limited