CISCO CCNP Voice Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

CISCO CCNP Voice Training Course Overview

CCNP Voice training imbibes the skills to implement, operate, configure, and troubleshoot a converged IP network. This CCNP Voice course prepares the aspirants for the CCNP Voice certification. The training explains the right approach of creating a collaboration solution that is manageable, scalable, and transparent. CISCO CCNP Voice training lays emphasis on quality of service (QoS), , IP phones, voice applications, Cisco Unified Communications Manager (formerly Unified CallManager), gateways and utilities on Cisco Catalyst switches and Cisco routers. The integration and troubleshooting of Cisco Unified Presence applications and Cisco Unity Connection is specifically covered along with other Cisco Unified Communications applications.

By the end of the training, you will be able to execute the following tasks:

  • Implement and operate Unified Border Element, QoS, gateways, gatekeepers, and Cisco Unified Communications Manager Express in a voice network architecture 
  • Install, configure, and troubleshoot a Cisco Unified Communications Manager solution in a single site and multisite environment
  • Focus on the signaling component and call routing for the Cisco Unified Communications solution 
  • Configure survivability for remote sites during WAN failure
  • Implement solutions to reduce bandwidth requirements in the IP WAN 
  • Integrate the new Unified Communications Applications
Target audience

The networking professionals with a solid understanding of networking technologies and are involved in the installation, configuration, and support of IP Telephony applications, Voice over IP networks, PBX’s, or Voicemail systems can get the best out of this training.

Prerequisites

Candidates with any of the following qualification can attain the CCNP Voice credential:

  • CCNA Voice
  • CCNA Video
  • CCIE certification
Exams
Exam No Course Name          
642-437 CVOICE Implementing Cisco Voice Communications and QoS (CVOICE)
642-447 CIPT1 Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
642-457 CIPT2 Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)
642-427 TVOICE Troubleshooting Cisco Unified Communications (TVOICE)
642-467 CAPPS Integrating Cisco Unified Communications Applications (CAPPS)

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CISCO CCNP Voice Training Course Content

642-437 CVOICE - Implementing Cisco Voice Communications and QoS (CVOICE)

Describe a dial plan

  • Describe a numbering plan
  • Describe digit manipulation
  • Describe path selection
  • Describe calling privileges

Describe the basic operation and components involved in a VoIP call

  • Describe VoIP call flows
  • Describe RTP, RTCP, cRTP, and sRTP
  • Describe H.323
  • Describe MGCP
  • Describe Skinny Call Control Protocol
  • Describe SIP
  • Identify the appropriate gateway signaling protocol for a given scenario
  • Choose the appropriate codec for a given scenario
  • Describe and Configure VLANs

Implement Cisco Unified Communications Manager Express to support endpoints using CLI

  • Describe the appropriate software components needed to support endpoints.
  • Configure DHCP, NTP and TFTP.
  • Describe the differences between the different types of ephones and ephone-dns.
  • Configure Cisco Unified Communications Manager Express endpoints.

Describe the components of a gateway

  • Describe the function of gateways
  • Describe DSP functionality
  • Describe the different types of voice ports and their usage
  • Describe dial peers and the gateway call routing process
  • Describe codecs and codec complexity

Implement a gateway

  • Configure analog voice ports
  • Configure digital voice ports
  • Configure dial peers
  • Configure digit manipulation
  • Configure calling privileges
  • Verify dial-plan implementation
  • Implement fax support on a gateway

Implement Cisco Unified Border Element

  • Describe the Cisco Unified Border Element features and functionality
  • Configure Cisco Unified Border Element to provide address hiding
  • Configure Cisco Unified Border Element to provide protocol and media interworking
  • Configure Cisco Unified Border Element to provide call admission control
  • Verify Cisco Unified Border Element configuration and operation

Describe the need to implement QoS for voice and video

  • Describe causes of voice and video quality issues
  • Describe how to resolve voice and video quality issues
  • Describe QoS requirements for voice and video traffic

Implement a gateway

  • Describe the DiffServ QoS model
  • Describe marking based on CoS, DSCP, and IP Precedence
  • Configure layer 2 to layer 3 QoS mapping
  • Describe trust boundaries
  • Configure trust boundary on Cisco switches
  • Describe the operations of the QoS classifications and marking mechanisms
  • Describe Low Latency Queueing
  • Describe the operations of the QoS WAN Link Efficiency mechanisms
  • Enable QoS mechanisms on switches using AutoQoS
  • Configure lLow Latency Queueing

642-447 CIPT1 - Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Perform initial setup of a Cisco Unified Communications Manager cluster

  • Describe Cisco Unified Communications Manager cluster architecture
  • Describe Cisco Unified Communications Manager redundancy designs
  • Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
  • Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Describe and configure Cisco Unified Communications Manager to support on-cluster calling

  • Configure a Cisco Unified Communications Manager group
  • Configure Cisco Unified Communications Manager profiles and device pools
  • Configure Cisco Unified Communications Manager templates
  • Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
  • Describe the tool for Auto-Registered Phones Support functionality

Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

  • Describe Cisco Unified Communications Manager digit analysis
  • Implement gateways
  • Configure route patterns
  • Configure route lists and route groups
  • Implement toll-fraud prevention
  • Configure digit manipulation
  • Describe the functions and usage of calling search spaces and partitions
  • Implement calling privileges

Describe and configure Cisco Unified Communications Manager media resources

  • Describe media resources
  • Configure MeetMe conferencing and software conferencing resources
  • Configure Music on Hold
  • Configure Media Resource Groups and Media Resource Group Lists

Describe and configure the Cisco Unified Communications Manager to support features and applications

  • Configure IP phone services
  • Configure Cisco Unified Communications Manager native presence features

642-457 CIPT1 - Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)

Describe and implement centralized call processing redundancy

  • Describe device fail over
  • Configure call survivability
  • Configure Cisco UnifiedSurvivable Remote Site Telephony operations
  • Configure Cisco Unified Communications Manager Express to provide redundancy
  • Configure MGCP Fallback operations
  • Verify redundancy operations

Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

  • Describe the issues with multi-site dial plans
  • Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
  • Implement trunks
  • Describe globalized call routing
  • Implement a numbering plan for multisite topologies
  • Configure tailend hop off

Implement call control discovery and Cisco Inter Company Media Exchange

  • Configure Service Advertisement Framework Forwarder
  • Configure Service Advertisement Framework Client Control
  • Configure Service Advertisement Framework Call Control Discovery

Implement bandwidth management and Call Admission Control

  • Configure regions
  • Implement transcoders and MTPs
  • Configure locations
  • Implement RSVP agents
  • Implement SIP precondition
  • Describe functionality of a gatekeeper
  • Implement gatekeeper-based Call Admission Control
  • Configure Automated Alternate Routing
  • Configure multisite Music on Hold

Implement mobility features

  • Configure Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Extension Mobility

642-427 TVOICE- Troubleshooting Cisco Unified Communications (TVOICE)

Apply the Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues

  • Describe the steps that can be used to identify a problem with a given unified communication system
  • Identify tools available for troubleshooting
  • Identify tools available for monitoring

Identify Available Tools to Operate and Troubleshoot a Unified Communications System

  • Describe troubleshooting and monitoring tools
  • Determine appropriate tools to use for troubleshooting and monitoring system
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot Registration Issues

  • Troubleshoot issues with endpoint registration
  • Troubleshoot issues with gateway registration

Troubleshoot Call Setup Issues

  • Troubleshoot inter-site call setup issues
  • Troubleshoot intra-site call setup issues
  • Troubleshoot off-net call setup issues

Troubleshoot Database

  • Troubleshoot database replication issues in Cisco Unified Communications Manager

Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange

  • Troubleshoot service advertisement framework forwarder issues
  • Troubleshoot service advertisement framework client control issues
  • Troubleshoot service advertisement framework call control discovery issues

Troubleshoot Application Issues

  • Troubleshoot Cisco extension mobility issues
  • Troubleshoot Cisco unified communications manager device mobility issues
  • Troubleshoot Cisco unified mobility issues

Troubleshoot Media Resources

  • Troubleshoot music on hold
  • Troubleshoot conference bridges
  • Troubleshoot transcoders
  • Troubleshoot MTP

Troubleshoot Voice Quality Issue

  • Troubleshoot echo
  • Troubleshoot dropped calls
  • Troubleshoot audio quality issues

642-467 CAPPS - Integrating Cisco Unified Communications Applications (CAPPS)

Configure Cisco Unity Connection

  • Choose the appropriate desktop messaging interface for client machines
  • Integrate Cisco unity connection and Cisco unified communications manager
  • Configure Cisco unity connection system settings
  • Describe call management options
  • Configure call routing options
  • Configure audio text applications
  • Configure Cisco unity connection partitions and search spaces
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco unity connection
  • Troubleshoot Cisco unity connection

Configure Cisco Unity Express using the GUI

  • Choose the appropriate desktop messaging interface for endpoints
  • Integrate Cisco unity express and Cisco unified communications manager express
  • Configure Cisco unity express system settings
  • Configure auto attendant
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco unity express from Cisco unified communications manager express
  • Troubleshoot Cisco unity express

Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

  • Describe VPIM
  • Configure VPIM on Cisco unity connection
  • Configure VPIM on Cisco unity express

Implement Cisco Unified Presence solution

  • Describe the function and operation of Cisco unified presence
  • Describe Cisco unified presence solution components
  • Describe the Cisco unified presence solution communication flows
  • Configure Cisco unified communications manager for integration with Cisco unified presence
  • Integrate Cisco unified presence with Cisco unified communications Manager
  • Integrate Cisco unified presence with Cisco unified communications applications
  • Troubleshoot Cisco unified presence

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