ServiceNow Hardware Asset Management Training

• Grasp the foundational principles of Hardware Asset Management within the ServiceNow ecosystem.
• Master the tracking mechanisms for asset procurement, deployment, and maintenance.
• Develop strategies to optimize costs and maximize asset utilization effectively.
• Gain proficiency in reporting tools for in-depth analysis and decision-making.
• Understand the end-to-end lifecycle of IT assets, from procurement to disposal.
• Acquire skills to enhance visibility and control over hardware inventories.

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• IT Asset Managers
• ServiceNow Administrators
• Contract Managers
• Procurement Managers
• IT Service Desk Engineers

• Basic understanding of IT infrastructure and operations.
• Familiarity with IT service management concepts.
• Previous experience with any asset management tool or platform is beneficial but not mandatory.
• Knowledge of ServiceNow basics is an advantage, though not a strict requirement.

• Multisoft Systems provides a globally recognized training certificate after successful completion of ServiceNow Hardware Asset Management certification course.

Module 1: Introduction

• Course introduction
• Hardware Asset Management Explained
• Obtaining a Personal Developer Instance (PDI)

Module 2: User Interface (UI)

• Overview of the ServiceNow UI

Module 3: Module & Features

• Hardware Models
• Hardware Assets
• Consumable Models & Assets
• Configuration Items (CIs)
• Model Categories
• Manufacturers and Vendors
• Locations
• Stockrooms

Module 4: Procurement

• Activating the Procurement Plugin
• Creating an Asset Request (Requested Item)
• Purchase Orders
• Transfer Orders
• Stock Rules
• Contracts
• Vendor Catalog Items

Module 5: Customization

• Adding New Fields To The Asset Form

Module 6: Dashboards and Reporting

• Creating an Asset Management Dashboard

Module 7: Importing Data

• Importing Hardware Asset Records