ServiceNow Xanadu AI Training Online Course Certification
1K+ ReviewsInstructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Customized Learning Schedule
- Doubt-Clearing Sessions
ServiceNow Xanadu AI Training Online Course Certification Course Overview
ServiceNow Xanadu AI Training by Multisoft Systems is designed for professionals who want to leverage the newest artificial intelligence capabilities introduced in the ServiceNow Xanadu platform. As enterprises increasingly adopt AI-driven service management and workflow automation, ServiceNow Xanadu provides advanced tools that help organizations streamline operations, improve employee productivity, and deliver faster, more intelligent business services. This training focuses on applying these innovations to real-world enterprise environments while building a strong understanding of the latest platform enhancements.
Throughout the program, learners will explore AI Agents, Now Assist, Predictive Intelligence, Virtual Agent, Flow Designer, IntegrationHub, Workflow Automation, AI-powered search, knowledge management, and IT Service Management enhancements. The curriculum also covers platform administration, security, reporting, dashboards, performance analytics, and integration techniques that enable organizations to build connected, intelligent digital workflows across departments.
Rather than focusing only on theoretical concepts, the training emphasizes practical implementation through guided exercises, configuration tasks, automation scenarios, and enterprise use cases. Participants will understand how AI can simplify service delivery, reduce manual effort, improve decision-making, and enhance user experiences within the ServiceNow ecosystem.
By the end of the training, learners will be able to configure, manage, and extend AI-powered features in ServiceNow Xanadu to support digital transformation initiatives across IT, HR, customer service, and enterprise operations.
Instructor-led Training Live Online Classes
Suitable batches for you
| Aug, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Sep, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now |
ServiceNow Xanadu AI Training Online Course Certification Course curriculum
Curriculum Designed by Experts
ServiceNow Xanadu AI Training by Multisoft Systems is designed for professionals who want to leverage the newest artificial intelligence capabilities introduced in the ServiceNow Xanadu platform. As enterprises increasingly adopt AI-driven service management and workflow automation, ServiceNow Xanadu provides advanced tools that help organizations streamline operations, improve employee productivity, and deliver faster, more intelligent business services. This training focuses on applying these innovations to real-world enterprise environments while building a strong understanding of the latest platform enhancements.
Throughout the program, learners will explore AI Agents, Now Assist, Predictive Intelligence, Virtual Agent, Flow Designer, IntegrationHub, Workflow Automation, AI-powered search, knowledge management, and IT Service Management enhancements. The curriculum also covers platform administration, security, reporting, dashboards, performance analytics, and integration techniques that enable organizations to build connected, intelligent digital workflows across departments.
Rather than focusing only on theoretical concepts, the training emphasizes practical implementation through guided exercises, configuration tasks, automation scenarios, and enterprise use cases. Participants will understand how AI can simplify service delivery, reduce manual effort, improve decision-making, and enhance user experiences within the ServiceNow ecosystem.
By the end of the training, learners will be able to configure, manage, and extend AI-powered features in ServiceNow Xanadu to support digital transformation initiatives across IT, HR, customer service, and enterprise operations.
- Understand the latest AI capabilities introduced in the ServiceNow Xanadu release and their role in enterprise digital transformation.
- Learn to configure and utilize Now Assist, AI Agents, and Generative AI features to improve productivity and automate business processes.
- Build intelligent workflows using Flow Designer, IntegrationHub, and AI-powered automation capabilities.
- Gain practical knowledge of ServiceNow platform administration, user management, roles, groups, and instance configuration.
- Learn how Predictive Intelligence, Virtual Agent, and AI Search enhance service delivery and user experiences across enterprise applications.
- Configure AI-powered IT Service Management (ITSM) processes to automate incident, problem, change, and request management.
- Understand knowledge management, AI-assisted case resolution, and intelligent recommendations for service operations.
- Integrate ServiceNow with external enterprise applications and cloud platforms using APIs and IntegrationHub.
- Implement security, governance, access controls, and best practices for managing AI-enabled ServiceNow environments.
- Develop dashboards, reports, and performance analytics to monitor workflows, AI adoption, and operational performance.
- Explore enterprise use cases for AI across IT, HR, Customer Service, Security Operations, and business workflows.
- Prepare AI-enabled ServiceNow solutions using industry best practices for scalable enterprise deployments
Course Prerequisite
- Basic understanding of ServiceNow platform concepts and enterprise service management is recommended.
- Familiarity with IT Service Management (ITSM) processes such as Incident, Problem, Change, and Request Management is beneficial.
- Knowledge of workflow automation, business process management, or enterprise applications will help participants understand AI-driven workflows.
- Basic understanding of users, roles, permissions, and platform administration concepts is advantageous.
- Familiarity with REST APIs, integrations, or web services is helpful but not mandatory.
- Basic awareness of Artificial Intelligence, Generative AI, and automation concepts will support learning the AI capabilities introduced in the Xanadu release.
- Experience with ServiceNow administration or development is beneficial but not required for professionals familiar with enterprise platforms.
- Basic knowledge of scripting concepts, JavaScript, or ServiceNow Studio is an added advantage.
- Professionals from IT operations, digital transformation, HR, customer service, or enterprise automation teams can effectively participate in this training.
- A strong interest in implementing AI-powered workflows, intelligent automation, and enterprise service management using ServiceNow Xanadu AI.
Course Target Audience
- ServiceNow Administrators
- ServiceNow Developers
- ServiceNow Consultants
- IT Service Management (ITSM) Professionals
- Workflow Automation Engineers
- Enterprise Application Administrators
- Digital Transformation Consultants
- AI and Automation Specialists
- System Administrators
- Solution Architects
- Organizations adopting ServiceNow Xanadu AI capabilities
- Professionals looking to build expertise in AI-powered workflow automation using ServiceNow Xanadu
Course Content
- ServiceNow Platform Overview
- What's New in Xanadu
- AI Capabilities in Xanadu
- Platform Architecture
- User Interface
- Navigation Essentials
DOWNLOAD CURRICULUM
- Instance Configuration
- Users and Groups
- Roles and Permissions
- Access Control Rules (ACLs)
- Update Sets
- Application Scope
- System Properties
- Platform Maintenance
DOWNLOAD CURRICULUM
- Introduction to Now Assist
- AI-Powered Assistance
- Content Generation
- Case Summarization
- Knowledge Recommendations
- Productivity Features
- Configuration
- Best Practices
DOWNLOAD CURRICULUM
- AI Agent Fundamentals
- AI Agent Configuration
- Agent Orchestration
- Task Automation
- AI Decision Making
- Enterprise Use Cases
- AI Agent Management
- Optimization
DOWNLOAD CURRICULUM
- Machine Learning Basics
- Classification Models
- Similarity Prediction
- Assignment Prediction
- AI Recommendations
- Model Training
- Model Evaluation
- Deployment
DOWNLOAD CURRICULUM
- Virtual Agent Fundamentals
- Conversation Design
- Topics and Dialogs
- AI Conversations
- Integrations
- User Experience
- Testing
- Deployment
DOWNLOAD CURRICULUM
- Flow Designer
- Flow Logic
- Actions
- Subflows
- Approvals
- Notifications
- Automation Best Practices
- Workflow Optimization
DOWNLOAD CURRICULUM
- IntegrationHub
- REST APIs
- SOAP APIs
- Spokes
- Data Exchange
- Third-Party Integrations
- Authentication
- API Security
DOWNLOAD CURRICULUM
- Incident Management
- Problem Management
- Change Management
- Request Management
- AI-Assisted Resolution
- Knowledge Integration
- Service Catalog
- Process Automation
DOWNLOAD CURRICULUM
- AI Search
- Search Optimization
- Knowledge Articles
- Knowledge Lifecycle
- Search Analytics
- Recommendations
- Enterprise Search
- User Experience
DOWNLOAD CURRICULUM
- Dashboards
- Reports
- Performance Analytics
- KPIs
- AI Metrics
- Trend Analysis
- Operational Insights
- Executive Reporting
DOWNLOAD CURRICULUM
- Platform Security
- Identity Management
- Data Protection
- Compliance
- Governance
- Audit Logs
- Security Best Practices
- AI Governance
DOWNLOAD CURRICULUM
- IT Operations
- HR Service Delivery
- Customer Service Management
- Security Operations
- Employee Experience
- Cross-Functional Automation
- Business Process Optimization
- Digital Transformation
DOWNLOAD CURRICULUM
- AI Workflow Implementation
- AI Agent Configuration
- Now Assist Deployment
- Enterprise Automation Project
- Integration Scenario
- Reporting Dashboard
- Best Practices Review
- Final Project Implementation
DOWNLOAD CURRICULUM
Request for Enquiry
ServiceNow Xanadu AI Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
ServiceNow Xanadu AI Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
Global Clients
Customized Training
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Expert
Mentors
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
360º Learning Solution
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Learning Assessment
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Zoom-in
Certification Training Achievements: Recognizing Professional Expertise
Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :
- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
ServiceNow Xanadu AI Training Online Course Certification Trainer Profile
19+ Years Experienced
Our ServiceNow Xanadu AI Training Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
ServiceNow Xanadu AI Training Online Course Certification FAQ's
ServiceNow Xanadu AI introduces advanced Artificial Intelligence capabilities such as Now Assist, AI Agents, Predictive Intelligence, AI Search, and workflow automation to improve enterprise productivity, automate repetitive tasks, and enhance service delivery.
What Attendees are Saying
Our clients love working with us! They appreciate our expertise, excellent communication, and exceptional results. Trustworthy partners for business success.
Share Feedback
