BMC CMDB Administration Training
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Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
BMC CMDB Administration Training Course Overview
BMC CMDB Administration Training by Multisoft Systems is a comprehensive program designed to equip IT professionals with the knowledge and skills needed to effectively manage and administer the BMC Configuration Management Database (CMDB). This training covers core concepts such as CMDB architecture, data modeling, normalization, reconciliation, and integration with external data sources. Participants will gain hands-on experience in configuring and customizing CMDB classes, attributes, and relationships to meet organizational requirements. The course is ideal for system administrators, configuration managers, and ITSM professionals who are responsible for maintaining accurate and up-to-date configuration data in a complex IT environment. With a focus on practical application, this training helps learners understand how to align CMDB functionality with ITIL best practices, enhance data quality, and support IT service management goals.
By the end of the training, participants will be capable of implementing CMDB strategies, automating data imports, resolving data conflicts, and ensuring the consistency and reliability of configuration data across the enterprise. Multisoft Systems provides instructor-led online training, real-time lab exercises, and access to expert mentors, ensuring a thorough and interactive learning experience. Whether you're new to BMC CMDB or looking to enhance your existing skills, this course provides the foundation needed for successful CMDB administration.
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
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BMC CMDB Administration Training Course curriculum
Curriculum Designed by Experts
BMC CMDB Administration Training by Multisoft Systems is a comprehensive program designed to equip IT professionals with the knowledge and skills needed to effectively manage and administer the BMC Configuration Management Database (CMDB). This training covers core concepts such as CMDB architecture, data modeling, normalization, reconciliation, and integration with external data sources. Participants will gain hands-on experience in configuring and customizing CMDB classes, attributes, and relationships to meet organizational requirements. The course is ideal for system administrators, configuration managers, and ITSM professionals who are responsible for maintaining accurate and up-to-date configuration data in a complex IT environment. With a focus on practical application, this training helps learners understand how to align CMDB functionality with ITIL best practices, enhance data quality, and support IT service management goals.
By the end of the training, participants will be capable of implementing CMDB strategies, automating data imports, resolving data conflicts, and ensuring the consistency and reliability of configuration data across the enterprise. Multisoft Systems provides instructor-led online training, real-time lab exercises, and access to expert mentors, ensuring a thorough and interactive learning experience. Whether you're new to BMC CMDB or looking to enhance your existing skills, this course provides the foundation needed for successful CMDB administration.
- Understand the core architecture and components of BMC CMDB.
- Configure and customize classes, attributes, and relationships.
- Perform data modeling to align with organizational structure and needs.
- Import and normalize data using Atrium Integrator and Data Import tools.
- Set up and manage reconciliation rules to maintain data consistency.
- Integrate CMDB with other BMC and third-party ITSM tools.
- Monitor and troubleshoot CMDB issues effectively.
- Implement best practices for data governance and lifecycle management.
- Maintain the accuracy and integrity of configuration items (CIs).
Course Prerequisite
- Basic understanding of IT Service Management (ITSM) concepts
- Familiarity with Configuration Management principles (ITIL preferred)
- Knowledge of BMC Remedy or BMC Helix platforms
Course Target Audience
- CMDB Administrators
- Configuration Managers
- ITSM Professionals
- System Administrators
- IT Operations Managers
- Service Desk Professionals
- IT Infrastructure Managers
- Technical Support Engineers
- BMC Remedy Administrators
- IT Consultants and Implementers
Course Content
- Introduction to BMC CMDB
- BMC Helix CMDB architecture
- Basics of BMC Helix CMDB
- Key roles and responsibilities
- Overview of the Common Data Model
- The concept of CIs
- Different consumers of BMC Helix CMDB data
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- Accessing BMC Helix CMDB
- Navigating the BMC Helix CMDB Dashboard
- Searching and viewing CIs in the CMDB portal
- Creating a graph query
- Filtering CIs
- BMC Helix CMDB Dashboard features
- Creating and editing CIs
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- Introduction to Common Data Model (CDM)
- The relationships in the CDM
- Documentation and tools for researching the CDM
- Basics of BMC_BaseElement and BMC_Relationship classes
- Most commonly used classes of BMC_BaseElement Subclasses
- Purpose of BMC_BaseRelationship and its individual subclasses
- Navigate the Class Manager
- Viewing a class and a relationship class
- Creating and modifying a class
- Auditing overview
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- Process to load data into BMC Helix CMDB
- Concept of Datasets
- Importing data using the Atrium Integrator
- Importing data using Atrium Integrator Spoon.
- Importing data using the Data Management console
- Importing data using cmdbdriver Program
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- Purpose of the Product Catalog
- How the Product Catalog supports multitenancy
- How the Product Catalog helps the BMC Helix CMDB to normalize data
- The role of the Normalization engine
- Normalization modes and process
- Normalization statuses
- How the normalization works with the BMC Helix CMDB to reconcile data
- Creating a normalization job
- Monitoring a normalization job
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- The purpose of reconciling CMDB data
- The structure of a reconciliation job
- BMC tools to reconcile the BMC Helix CMDB data
- How the reconciliation engine works with the BMC Helix CMDB to reconcile data
- Creating a reconciliation job
- Additional reconciliation activities
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- The concepts and methods of federation
- Identifying when to use the launch and retrieve method
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BMC CMDB Administration Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
BMC CMDB Administration Corporate Training
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- Course ID & Course Name
- Certificate with Date of Issuance
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BMC CMDB Administration Training Trainer Profile
20+ Years Experienced
Our BMC CMDB Administration Training Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3150+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
BMC CMDB Administration Training FAQ's
BMC CMDB (Configuration Management Database) is a centralized database that stores information about configuration items (CIs) and their relationships, supporting IT service management processes like incident, change, and problem management.
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