SAP Cloud for Customer (C4C) Training

SAP C4C training from Multisoft Systems offers deep understanding on how to align the organization around the customer. SAP Cloud for Customer (C4C) is one step advance than SAP CRM module and offers robust solutions for Sales, Service, and Social Engagement. SAP C4C training imparts the knowledge and skills to harness the power of the end-to-end enterprise, manage leads and deliver data integration solutions. On inculcating the C4C skills, the candidates can also appear for the SAP C4C certification exam. Getting detailed insight in a project environment under the guidance of the domain expert and hands-on session will help the learners to effectively manage CRM and thus win today’s empowered customers.

SAP S/4HANA Cloud for Customer (C4C) Training is designed to equip professionals with the knowledge and skills required to implement, configure, and manage SAP’s next-generation cloud-based Customer Relationship Management (CRM) solution. C4C, part of SAP’s Customer Experience (CX) suite, integrates seamlessly with S/4HANA to help organizations deliver smarter sales, service, and marketing processes.

This training introduces learners to the core components of C4C—Sales Cloud and Service Cloud—covering functionalities such as lead and opportunity management, account and contact handling, sales forecasting, customer service management, and omnichannel support. Participants will also explore integration with SAP S/4HANA, SAP ERP, and third-party systems to ensure end-to-end visibility of customer interactions.

Hands-on exercises and case studies provide real-world exposure to configuring workflows, customizing dashboards, managing analytics, and utilizing mobile applications for customer engagement. Learners will gain insights into how C4C empowers businesses with real-time data, automation, and AI-driven customer insights to enhance decision-making and improve customer satisfaction.

By the end of the SAP S/4HANA C4C Training, participants will be prepared to design and manage cloud-based CRM solutions, making them valuable assets for organizations aiming to strengthen customer relationships and achieve digital transformation.

By the end of the SAP Cloud for Customer training, the candidates will exhibit the following skills:

• Understand the modules, features, benefits, and scope of C4C
• Learn how to implement, configure, and migrate data for C4C
• Describe the end-to-end sales process flow
• Illustrate the process of creating contacts, leads, and activities
• Define business rules and user access management
• Work on outlook integration

Target audience

• SAP consultants
• SAP professionals
• Freshers interested to learn SAP C4C

SAP C4C Online Training

• 32 Hrs. Instructor-led Online Training
• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• Lifetime e-Learning Access
• 24x7 After Training Support

Prerequisites

• Candidates should have their own C4C Tenant/ other systems, and resources for training purpose
• Candidates should make all arrangements for remote sessions, and must have access to a high-speed internet connection

• C4C Introduction
• C4C Modules
• C4C Features & Benefits
• C4C Implementation Methodology
• C4C Scoping Overview
• C4C Configuration Overview
• C4C Data Migration Overview
• Organization Model Overview
• C4C Sales & Marketing (Overview)
• Sample creation of Account/Contacts
• Sample creation of Leads/Opportunity/Activities
• End to End Sales Process Flow Overview
• Overview of User & Access Management
• Business Roles
• Overview of Administration
• Mobility Enablement
• Outlook Integration
• Sample Demo