Module 1: The SAP Solution Manager Concept
- Benefits of SAP Solution Manager
- Exploring User Interfaces and Authorization Concept for Change Request Management
Module 2: Change Request Management - Overview
- Introducing Change Control Management
- Introducing Change Request Management
Module 3: Basic Setup Steps for Change Request Management
- Explaining System Prerequisites for the Basic Configuration
- Explaining Basic Configuration Steps in the SAP Solution Manager System
- Explaining Basic Configuration Steps in the Managed Systems
Module 4: Master Data for Change Request Management
- Creating Business Partners
- Using Installed Base Components for Change Request Management
Module 5: The Use of the WebClient UI for Change Request Management
- Granting Authorizations to Employees
- Customizing the WebClient UI Framework
- Using Categories
Module 6: Landscape Definition for Change Request Management
- Defining Solution, Branches, Change Control Landscapes, and Logical Component Groups
- Change Cycles and Task Lists
- Introducing the Administration Cockpit
- Addendum - Enhanced Integration into Solution Documentation
Module 7: Change Request Management Processes
- Creating and Approving Requests for Change
- Processing Normal Changes
- Dealing with Urgent Changes
- Implementing Corrections During the Test Phase with Defect Corrections
- Implementing Administrative Changes
- Using Standard Changes
- Addendum - Documenting General Changes
Module 8: Change Request Management-Specific Customizing I
- Explaining the Idea of Transaction Types in Change Request Management
- Customizing the CRM Service Transaction
Module 9: Features of the Administration Cockpit: Task Lists and Monitoring Options
- Using Task Lists in Change Request Management
- Monitoring Change Request Management
Module 10: System Protection Against Downgrades
- Explaining Reasons for Downgrades
- Activating and Monitoring Cross-System Object Locks
- Explaining Downgrade Protection
Module 11: Retrofit
- Understanding Retrofit - The Basic Idea
- Configuring the System Landscape for Retrofit
- Performing a Retrofit
Module 12: Change Request Management-Specific Customizing II
- Copying and Changing Transaction Types in Change Request Management
- Customizing Multilevel Categorization in Change Request Management
- Customizing the Approval Procedure
- Explaining Preliminary Import and Selective / Status-Dependent Import of Transport Requests
Module 13: Addendum: Central Change and Transport System
- Addendum - The General Idea of the Central Change and Transport System
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