BMC Remedy Certification Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

BMC Remedy Certification Training Course Overview

The BMC Remedy Certification Training by Multisoft Systems is a meticulously designed program tailored for IT professionals seeking expertise in IT Service Management (ITSM). BMC Remedy is a leading ITSM platform that helps organizations streamline IT operations, enhance service delivery, and optimize workflows. This training equips participants with in-depth knowledge and practical skills to manage IT processes effectively, ensuring alignment with business objectives. The course covers key aspects of the BMC Remedy ITSM Suite, including Incident Management, Change Management, Problem Management, and Service Level Management. Participants will learn how to configure workflows, automate repetitive tasks, and monitor performance metrics. Through hands-on exercises and real-world case studies, learners gain a comprehensive understanding of the platform’s functionalities. Guided by certified industry experts, this training ensures a strong grasp of BMC Remedy's architecture, integrations, and advanced features. Whether you are an IT administrator, developer, or service desk professional, this certification empowers you to manage IT services with precision and efficiency.

By the end of the course, participants will have the skills and confidence to implement, customize, and manage BMC Remedy ITSM solutions, paving the way for career advancement in IT service management. Enroll now to become a certified BMC Remedy expert!

Instructor-led Training Live Online Classes

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BMC Remedy Certification Training Course curriculum

Curriculum Designed by Experts

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The BMC Remedy Certification Training by Multisoft Systems is a meticulously designed program tailored for IT professionals seeking expertise in IT Service Management (ITSM). BMC Remedy is a leading ITSM platform that helps organizations streamline IT operations, enhance service delivery, and optimize workflows. This training equips participants with in-depth knowledge and practical skills to manage IT processes effectively, ensuring alignment with business objectives. The course covers key aspects of the BMC Remedy ITSM Suite, including Incident Management, Change Management, Problem Management, and Service Level Management. Participants will learn how to configure workflows, automate repetitive tasks, and monitor performance metrics. Through hands-on exercises and real-world case studies, learners gain a comprehensive understanding of the platform’s functionalities. Guided by certified industry experts, this training ensures a strong grasp of BMC Remedy's architecture, integrations, and advanced features. Whether you are an IT administrator, developer, or service desk professional, this certification empowers you to manage IT services with precision and efficiency.

By the end of the course, participants will have the skills and confidence to implement, customize, and manage BMC Remedy ITSM solutions, paving the way for career advancement in IT service management. Enroll now to become a certified BMC Remedy expert!

  • Gain a thorough understanding of BMC Remedy's architecture, features, and capabilities.
  • Learn to configure and customize workflows to meet specific organizational requirements.
  • Master the skills to manage incident, problem, change, and asset management processes.
  • Acquire hands-on experience in administering and maintaining BMC Remedy applications.
  • Understand how to integrate BMC Remedy with other IT service management tools.
  • Enhance troubleshooting skills to identify and resolve issues efficiently within the Remedy platform.
  • Develop the ability to optimize IT operations and align them with business objectives.

Course Prerequisite

  • Basic knowledge of IT service management concepts (e.g., ITIL framework).
  • Familiarity with IT infrastructure and workflows.

Course Target Audience

  • IT Administrators
  • System Integrators
  • IT Support Professionals
  • IT Operations Teams
  • IT Consultants
  • Business Process Analysts
  • Individuals preparing for BMC Remedy Certification

Course Content

  • BMC Remedy Architecture
  • Introduction to ITIL
  • Overview of BMC Remedy Out of the Box Applications (Incident Management, 
  • Problem Management and Change Management)
  • Installing AR System procedure and sequence
  • What are new in BMC Remedy 9.1 (New features)
  • Compatibility – Supported Vs. Not supported
  • How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x

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  • Introduction to Remedy Forms
  • Database architecture
  • Designing and creating forms
  • Working with different fields
  • Working with table fields

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  • (Display only, Join forms) 
  • Introduction to workflow (Active links, Filters and Escalations) 
  • Workflow actions as (Service)Functions 
  • Introduction to Guides
  • Approving requests, Email Engine
  • Use of Rule Based Email 
  • ARDBC and AREA LDAP plugins and Web-services

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BMC Remedy Certification Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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BMC Remedy Certification Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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Customized Training

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360º Learning Solution

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Learning Assessment

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Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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BMC Remedy Certification Training FAQ's

A: Yes, the training includes hands-on exercises and real-world case studies to ensure practical understanding.

A: BMC Remedy certification validates your skills, enhances your resume, and opens up advanced career opportunities in IT service management.

You will learn to configure and customize the BMC Remedy platform, automate IT workflows, manage incidents and changes, and integrate ITSM processes for enhanced operational efficiency.

The training is offered online with live instructor-led sessions, hands-on exercises, and case studies to ensure a practical learning experience.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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