ITIL® Foundation Training ( Version 5)
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Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
ITIL® Foundation Training ( Version 5) Course Overview
ITIL® Foundation Training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by AXELOS , a global accreditation body. The course encompasses the understanding on IT Infrastructure Library (ITIL®) terminology, structure, and basic concepts required to increase business productivity and reliability. Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.
ITIL® 5 Foundation Training, which was launched in February 2026, is the latest evolution of ITIL®. It is the first vital update to the ITIL® framework after 2011, designed to keep up with recent trends in software development and IT operations.
ITIL Foundation Online Training
- 16 Hrs. Instructor-led Training
- 16 PDUs
- Training Session Videos
- Certification from AXELOS
- Learning Material
ITIL® Foundation Course Exams
- ITIL® Foundation Exam
Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
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ITIL® Foundation Training ( Version 5) Course curriculum
Curriculum Designed by Experts
ITIL® Foundation Training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by AXELOS , a global accreditation body. The course encompasses the understanding on IT Infrastructure Library (ITIL®) terminology, structure, and basic concepts required to increase business productivity and reliability. Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.
ITIL® 5 Foundation Training, which was launched in February 2026, is the latest evolution of ITIL®. It is the first vital update to the ITIL® framework after 2011, designed to keep up with recent trends in software development and IT operations.
ITIL Foundation Online Training
- 16 Hrs. Instructor-led Training
- 16 PDUs
- Training Session Videos
- Certification from AXELOS
- Learning Material
ITIL® Foundation Course Exams
- ITIL® Foundation Exam
Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited
- Concept of Service management as a practice
- Structure of ITIL® service lifecycle along with objectives and scope of service strategy
- Generic concepts and definitions covering assets, service catalogue, risk management, service level agreement (SLA), Service knowledge management system (SKMS) and more
- Key principles and models explaining the importance of people, processes, products and partners for Service management
- Selected processes
- Selected functions
- Selected roles and associated responsibilities
- Technology and architecture
- Competence and skills for service management
Course Prerequisite
- While there is no formal prerequisite for this training, however candidates with a strong interest in IT service management are the ideal participants for this course.
Course Target Audience
- Candidates willing to learn ITIL® framework for improving the IT service management within an organization
- IT professional’s already following ITIL® practices but wants to update their knowledge and skills
- Business leaders, managers, and professionals irrespective of any domain can maximize their inputs and be beneficial
Course Content
Learning Objective:
Understand the key terms used in the ITIL framework to build a foundational understanding of how it works.
Topics:
- Product and service management
- Experience, strategy, and transformation
- Service offerings
- Value co-creation
- Service relationships
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Learning Objective:
Discover each of the four dimensions for Product and Service management in the ITIL framework.
Topics:
- Introduction to the ITIL four dimensions of product and service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Internal factors and external factors
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Learning Objective:
Understand the product and service lifecycles in the ITIL framework.
Topics:
- Introduction to ITIL product and service lifecycle
- Purpose and scope of ITIL product and service lifecycle activities
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Learning Objective:
Get an understanding of the ITIL value system and the components within it.
Topics:
- Components of the ITIL Value System
- The ITIL Guiding Principles
- Governance
- Value chain
- Management practices
- The ITIL continual improvement model
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Learning Objective:
Understand how value streams work within the ITIL framework.
Topics:
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stream mapping and management
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Learning Objective:
Understand the role Artificial Intelligence can play in product and service development.
Topics:
- Introduction to AI
- ITIL AI governance
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Learning Objective:
Learn how ITIL can be enhanced by integrating it with other widely used frameworks.
Topics:
- ITIL and DevOps
- ITIL and PRINCE2
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ITIL® Foundation Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
ITIL® Foundation Corporate Training
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Learning Assessment
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Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :
- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
ITIL® Foundation Training ( Version 5) Trainer Profile
20+ Years Experienced
Our ITIL® Foundation Training Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3150+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
ITIL® Foundation Training ( Version 5) FAQ's
"V4" stands for Version 4.I ITIL 2011 is the current globally recognized credential for ITIL Foundation level.
- ITIL Foundation – It is the entry level examination for the scheme.
- ITIL Intermediate Level – ITIL Foundation is a prerequisite for this level. It offers two broad categories:
- Service Lifecycle - management-focused examinations
- Service Capability - process-focused examinations
- ITIL Managing Across the Lifecycle (MALC) – It is the capstone examination of the scheme and makes you eligible for the ITIL Expert level award following successful completion.
ITIL® Foundation Training (Version 5) is an introductory course designed to help professionals understand the core principles of IT service management using the ITIL framework. It provides knowledge about managing IT services efficiently while aligning IT processes with business objectives and improving service delivery.
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