Dynamics 365 for Customer Service Functional Consultant Associate Training
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Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
Dynamics 365 for Customer Service Functional Consultant Associate Training Course Overview
The Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate course aims at preparing the professionals for building CX solutions that are fast, agile, and leverage AI to drive actionable insights that forestall customer needs. The trained professionals, i.e., the Functional Consultants, are capable of implementing a solution with the use of out of the box capabilities, codeless extensibility, application, and service integrations.
We, as a Microsoft certified training institute, are providing industry-recognized training courses for the working and non-working professionals. A team of 200 plus trainers is helping us in creating a carnival of success in the field of corporate training. We only provide updated course modules to the aspirants and follow industry set standards in delivering these courses.
- Perform discovery
- Capture requirements
- Engage subject matter experts and stakeholders
- Translate requirements
- Configure the solution and applications
- A professional who wants to perform discovery, capture requirements, engage stakeholders and subject matter experts, translate requirements, and configure the solution and applications.
- A professional who has passed MB-200: Microsoft dynamics 365 customer engagement core or MB-230: Microsoft dynamics 365 for customer service is eligible for pursuing this course.
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now |
Dynamics 365 for Customer Service Functional Consultant Associate Training Course Content
- Module 1: Perform discovery, planning, and analysis
- Module 2: Manage user experience design
- Module 3: Manage entities and data
- Module 4: Implement security
- Module 5: Implement integration
- Module 6: Perform solutions deployment and testing
- Module 7: Perform configuration
- Module 8: Manage cases and the knowledge base
- Module 9: Manage queues, entitlements, and SLAs
- Module 10: Configure voice of the customer
Module 1: Perform discovery, planning, and analysis
- Create and validate documentation
- Perform continuous collaboration with the customer
Module 2: Manage user experience design
- Create and configure apps
- Create and configure templates
- Create and manage processes
Module 3: Manage entities and data
- Modify an existing data model
- Import and export data
- Manage data
Module 4: Implement security
- Configure security in Office 365
- Configure security settings
Module 5: Implement integration
- Configure Outlook add-in
- Configure email integration
- Integrate with Office 365
- Create, configure, and maintain Microsoft Flows
Module 6: Perform solutions deployment and testing
- Manage environments
- Manage applications
- Perform system administration
- Perform quality assurance
- Manage solutions
Module 7: Perform configuration
- Configure sales settings
- Configure processes
- Create and configure sales visualizations
- Configure integration with external sales applications
Module 8: Manage cases and the knowledge base
- Create and manage cases
- Create and manage the knowledge base
Module 9: Manage queues, entitlements, and SLAs
- Create and manage queues
- Create and manage entitlements
- Create and manage SLAs
Module 10: Configure voice of the customer
- Create surveys
- Preview, test, and publish surveys
- Manage survey responses
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Dynamics 365 for Customer Service Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
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Dynamics 365 for Customer Service Corporate Training
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Dynamics 365 for Customer Service Functional Consultant Associate Training Trainer Profile
19+ Years Experienced
Our Dynamics 365 for Customer Service Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
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