81031AE: Service Management in Microsoft Dynamics NAV 2017 Training
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81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Course Overview
The 81031AE: Service Management in Microsoft Dynamics NAV 2017 Training course teaches the learners about how to make use of service management capabilities in Microsoft Dynamics NAV 2017 to help businesses optimize on their service operations. This course explains the service management structure, time management, planning management, and service price management.
This training also familiarizes the learners with the terminologies such as WMS Integration, Post Consumption, Resources and Allocation, Service Tasks, Periodic Activities, Job Queue, Service Price Adjustment Groups, etc.
At the end of the training session, the learner will find himself / herself able to perform the following tasks:
- Registering Service Consumption
- Using Standard Service Codes
- Registering Spare Parts and Replacing Components
- Using Serial Numbers
- Using Bin Code when Registering Spare Parts
- Registering Fault Codes
- Posting Service Setup
- Undo Shipment and Consumption
- Planning Management Setup
- Perform a Service Price Adjustment
- Application Consultant
- Solution Architect
- Technology Consultant
The following are the prerequisites required to attend this training:
- General knowledge of Microsoft Windows
- General accounting knowledge
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
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| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
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81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Course Content
1. Service Management Overview
- What is Service Management
2. Service Items
- Service Item
- Service Item Setup
- Create Service Items Manually
- Creating Service Items from a Service Order
- Creating a Service Items Automatically
- Service Item Components
- Warranty for Service Items
- TroubleShooting
- Service Item History
3. Service Orders
- Service Order Setup
- Service Order Overview
- Service Lines
- Service Shelves
- Loaners
- Service Quotes
4. Processing Service
- Setup
- Registering Service Consumption
- Using Standard Service Codes
- Registering Spare Parts and Replacing Components
- Using Serial Numbers
- Using Bin Code when Registering Spare Parts
- WMS Integration
- Registering Fault Codes
- Repair and Service Order Status
5. Posting Service
- Posting Service Setup
- Post Service when Servicing is Completed
- Post Service Usage During Servicing
- Post Consumption
- Undo Shipment and Consumption
6. Planning Management
- Planning Management Setup
- Resources
- Allocation
- Service Tasks
- Allocation Status and Repair Status
7. Service Contracts
- Service Contracts
- Service Contracts Setup
- Operational Information on the Service Contract
- Invoice Details on the Service Contract
- Service Contract Functions
- Service Contract Quotes
- Periodic Activities
8. Service Price Management
- Service Price Groups
- Service Price Adjustment Groups
- Performing a Service Price Adjustment
9. Job Queue
- Job Queue
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Service Management in Microsoft Dynamics Training (MCQ) Assessment
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Service Management in Microsoft Dynamics Corporate Training
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81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Trainer Profile
19+ Years Experienced
Our Service Management in Microsoft Dynamics Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
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Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
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Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
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