The 81031AE: Service Management in Microsoft Dynamics NAV 2017 Training course teaches the learners about how to make use of service management capabilities in Microsoft Dynamics NAV 2017 to help businesses optimize on their service operations. This course explains the service management structure, time management, planning management, and service price management.
This training also familiarizes the learners with the terminologies such as WMS Integration, Post Consumption, Resources and Allocation, Service Tasks, Periodic Activities, Job Queue, Service Price Adjustment Groups, etc.
At the end of the training session, the learner will find himself / herself able to perform the following tasks:
- Registering Service Consumption
- Using Standard Service Codes
- Registering Spare Parts and Replacing Components
- Using Serial Numbers
- Using Bin Code when Registering Spare Parts
- Registering Fault Codes
- Posting Service Setup
- Undo Shipment and Consumption
- Planning Management Setup
- Perform a Service Price Adjustment
Target audience
- Application Consultant
- Solution Architect
- Technology Consultant
Prerequisites
The following are the prerequisites required to attend this training:
- General knowledge of Microsoft Windows
- General accounting knowledge