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MB-260 Microsoft Customer Data Platform Specialty Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

MB-260 Microsoft Customer Data Platform Specialty Training Course Overview

The Microsoft Customer Data Platform Specialty (MB-260) training offered by Multisoft Systems is designed to equip professionals with the expertise needed to effectively implement and manage a customer data platform. This specialized course focuses on teaching participants how to harness the power of data to create personalized customer experiences and improve business outcomes. Trainees will delve into the intricacies of data management, analytics, and compliance within Microsoft's Dynamics 365 platform. Throughout the course, participants will learn to integrate various data sources, ensuring a unified and accurate view of customer information. The curriculum covers essential topics such as data governance, privacy standards, and the use of artificial intelligence to predict customer behaviors and preferences. Practical sessions include real-world scenarios and case studies that illustrate how to apply theoretical knowledge to actual business challenges.

By the end of the training, attendees will have a thorough understanding of how to deploy and utilize a customer data platform to drive marketing effectiveness, enhance customer satisfaction, and boost retention rates. This training is ideal for data managers, marketing professionals, and IT specialists aiming to leverage data-centric strategies to propel their organizations forward.

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MB-260 Microsoft Customer Data Platform Specialty Training Course curriculum

Curriculum Designed by Experts

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The Microsoft Customer Data Platform Specialty (MB-260) training offered by Multisoft Systems is designed to equip professionals with the expertise needed to effectively implement and manage a customer data platform. This specialized course focuses on teaching participants how to harness the power of data to create personalized customer experiences and improve business outcomes. Trainees will delve into the intricacies of data management, analytics, and compliance within Microsoft's Dynamics 365 platform. Throughout the course, participants will learn to integrate various data sources, ensuring a unified and accurate view of customer information. The curriculum covers essential topics such as data governance, privacy standards, and the use of artificial intelligence to predict customer behaviors and preferences. Practical sessions include real-world scenarios and case studies that illustrate how to apply theoretical knowledge to actual business challenges.

By the end of the training, attendees will have a thorough understanding of how to deploy and utilize a customer data platform to drive marketing effectiveness, enhance customer satisfaction, and boost retention rates. This training is ideal for data managers, marketing professionals, and IT specialists aiming to leverage data-centric strategies to propel their organizations forward.

  • Learn how to consolidate data from multiple sources into a cohesive, comprehensive view of customers.
  • Gain skills in analyzing customer data to derive actionable insights that can influence business strategies.
  • Develop expertise in using Microsoft Dynamics 365 tools to manage and utilize customer data effectively.
  • Equip participants with the knowledge to design and deliver personalized customer experiences based on data-driven decisions.
  • Understand data governance, compliance, and privacy standards relevant to customer data platforms.
  • Explore how artificial intelligence and analytics can be employed to predict customer behavior and improve marketing efforts.

Course Prerequisite

  • Familiarity with concepts related to data integration, storage, and management.
  • Knowledge of Dynamics 365 applications and their functionalities is beneficial.

Course Target Audience

  • Data Analysts
  • Marketing Professionals
  • Customer Relationship Managers
  • IT Professionals
  • Business Analysts
  • Data Scientists
  • CRM System Administrators
  • Project Managers involved in customer data projects

Course Content

  • Introduction to the customer data platform
  • Administer Dynamics 365 Customer Insights
  • Explore user permissions in Dynamics 365 Customer Insights

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  • Import and transform data
  • Connect to data sources
  • Work with data

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  • Map data
  • Match data
  • Merge data
  • Find customers

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  • Explore Audience insights
  • Define relationships and activities
  • Work with measures
  • Work with segments

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  • Enrich data
  • Use predictions
  • Use machine learning models

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  • Export Customer Insights data
  • Use Customer Insights with Microsoft Power Platform
  • Display Customer Insights data in Dynamics 365 apps
  • More ways to extend Customer Insights

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MB-260 Microsoft Customer Data Platform Specialty Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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MB-260 Microsoft Customer Data Platform Specialty Corporate Training

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360º Learning Solution

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Learning Assessment

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Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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MB-260 Microsoft Customer Data Platform Specialty Training FAQ's

This training is ideal for data analysts, marketing professionals, CRM administrators, and IT professionals who wish to enhance their skills in managing customer data using Microsoft Dynamics 365.

Participants will learn to integrate and manage customer data from various sources, apply AI and analytics to derive insights, ensure compliance with data privacy standards, and utilize Microsoft Dynamics 365 Customer Insights to improve customer experiences.

Yes, there is an exam to earn the Microsoft Customer Data Platform Specialty certification. This training prepares participants for the certification exam by covering all relevant topics and providing exam tips and practices.

Yes, participants should have a basic understanding of data management, some experience with Microsoft Dynamics 365, and foundational knowledge in marketing.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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