PeopleSoft-CRM training will explain the basic terminology and concepts used in working on the PeopleSoft CRM applications. The candidates will gain knowledge on managing the customers, companies, workforce, contact information, sites and the tasks. The training will address the process of describing data and effective ways of modifying and viewing the data. Different data models including customer data model, product data model, 360-Degree view,and more are explained in support of examples and hands-on practice. Knowledge and skills of evaluating integration, automation, and configuration options are imparted under the guidance of industry experts.
Upon the completion of the training, you will inculcate the following skills:
- Describe the PeopleSoft Enterprise CRM components and features
- Utilize different navigational aids to maximize efficiency
- Identify the methods of defining data and tables
- Define the association of tables with Business Units and SetIDs
- Develop Tableset sharing architecture
- Manage customer, companies, contact details, sites and other related data
- Use Employee-facing applications and 360-Degree view for managing relationships
- Manage worklists and notifications
- Manage Product definitions, product packages, and installed products
- Evaluate PeopleSoft Enterprise CRM Integration and Configuration Tools
Target audience
- Developer
- Functional Implementer
- End User
Prerequisites
Candidates with working experience in Sales, Marketing, Customer Service can get best out of this training. However, the candidates with a strong interest in CRM can undergo this course.