The Business Process Framework (eTOM) Fundamentals training offered by Multisoft Systems provides a comprehensive introduction to the globally recognized framework used predominantly in the telecommunications industry. This course is designed to equip professionals with a thorough understanding of the end-to-end telecom processes, which are essential for managing and improving a telecommunication service provider's operational efficiency and service quality. Participants will delve into the core aspects of the eTOM framework, covering its major process areas, terminologies, and usage. The training focuses on the three major areas of the framework: Strategy, Infrastructure & Product, Operations, and Enterprise Management. It provides practical knowledge on how to apply eTOM to streamline processes, ensuring alignment with global standards and improving customer satisfaction through effective service delivery and assurance.
This course is particularly beneficial for professionals involved in IT and telecom operations, process engineers, and managers looking to implement standard practices within their operations. By the end of the training, attendees will have a solid foundation in eTOM, enabling them to contribute to or lead initiatives for process improvements within their organizations, thereby enhancing their career prospects in the rapidly evolving telecommunications industry.