Business Communication Skills

• Learn how to craft effective messages using correct writing techniques.
• Understand how nonverbal communication and presentation skills can be used to supplement written communication.
• Develop an awareness of the various institutions and ways in which communication can be conducted.
• Learn how to create messages tailored to specific audiences.
• Understand tone and phrasing as used in professional communication.
• Develop the ability to negotiate successful outcomes via communication.

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• Here are some target audience for Business Communication Skills:
• Managers
• Executives
• Administrative staff
• Any individual working in a professional environment and in need of better communication skills
• Experienced business professionals

• Individuals should possess a basic knowledge of English reading, writing and speaking.
• A certain level of familiarity with computers and other technology, such as the Internet and email, is often recommended.
• Attention to detail, organizational skills.
• Some knowledge of marketing and customer service.

• Multisoft Systems provides a globally recognized training certificate after successful completion of Business Communication Skills certification course.

Module 1: Introduction

• Course Objective

Module 2: Communication

• What is Communication?
• The Process of Communication
• Definitions of Communications
• Importance of Communication in Society
• Importance of Communication in Business

Module 3: Interpersonal Skills

• What are Interpersonal Skills?
• Components of Interpersonal Skills

Module 4: Communication Styles

• Aggressive
• Passive
• Manipulative
• Assertive

Module 5: Meaning and Definition of Communication

• Communication as we read
• In Layman’s Lexicon terms
• As per R.W. Griffin
• As per AMA (American Management Association)

Module 6: Significance of Effective Communication

• Construct and Foster Sustainable and Productive Relationship
• Give Space to Innovations
• Help Build an Effective Team
• Effective Management
• Contributes to the Overall Growth of the Organization

Module 7: Characteristics of Effective Communication

• Completeness of the Message
• Clearness and Integrity of the Message
• Conciseness of the Message
• Consideration of Physical Setting and the Recipient
• Clarity of the Message
• Courtesy to be maintained.
• Correctness of the Message

Module 8: Effective Business Communication

• What is Effective Business Communication
• Methods of Effective Business Communication
• Effective Oral Business Communication
• Effective Written Business Communication

Module 9: Types of Communication

• Verbal, Non-Verbal
• Formal, Informal
• Upward and Downward
• Grapevine (Person to Person, Gossip Like)

Module 10: Effective Communication Process

• Different elements in the Process of Communication / Communication Process Model
• Types of Feedback

Module 11: Effective Communication Models

• Aristotle or One way
• Transaction or Give & Take
• Interactive Communication or Convergence (Integrating)
• Components of Interactive Model in today’s technological world (Bots, ATMS, IVR, etc.)

Module 12: Barriers to Effective Communication

• What are Barriers?
• Barriers caused by the sender
• Barriers in Message Transmission
• Problem in Reception
• Problem in Receiver Comprehension
• Linguistic / Semantic Barriers
• Socio-Cultural Barriers
• Psychological Barriers
• Physical Barrier
• Dealing with Barriers