BMC FootPrints Service Core – Administration Training by Multisoft Systems is designed to help IT professionals, administrators, and service desk managers develop the skills required to effectively configure, manage, and optimize BMC FootPrints. This training program equips learners with in-depth knowledge of system administration, user management, workflow design, and automation to enhance IT service delivery and business efficiency. The course begins with an introduction to BMC FootPrints architecture, features, and key functionalities. Participants gain hands-on experience in configuring workspaces, setting up roles and permissions, and integrating automation to streamline service desk operations. Emphasis is placed on workflow customization, email integration, reporting, and dashboard creation to provide actionable insights for better decision-making. Through real-world scenarios and lab exercises, learners acquire practical skills to administer and maintain BMC FootPrints environments. The training also covers troubleshooting techniques, best practices for system optimization, and strategies for aligning IT services with organizational goals.
Delivered by industry experts, this program ensures professionals are prepared to manage service desks efficiently, reduce downtime, and improve customer satisfaction. By the end of the course, participants will be proficient in leveraging BMC FootPrints Service Core to deliver seamless IT service management and drive operational excellence.