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SM255 Change Request Management with SAP Solution Manager Training

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Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

SM255 Change Request Management with SAP Solution Manager Training Course Overview

Enhance your skills with SM255 Change Request Management using SAP Solution Manager in this expert-led training by Multisoft Systems. Learn how to handle change requests, improve IT service delivery, and support business process changes effectively. Perfect for SAP professionals aiming for excellence in solution governance.

The SM255 Change Request Management with SAP Solution Manager training offered by Multisoft Systems is designed to equip SAP professionals with the expertise required to manage and control change processes efficiently within an SAP environment. This comprehensive course focuses on the capabilities of the Change Request Management (ChaRM) functionality embedded in SAP Solution Manager, helping participants streamline IT change control processes, reduce risks, and ensure compliance. Through this training, learners gain practical knowledge on managing change requests, implementing changes in a controlled manner, and tracking change histories. The course covers core topics including the lifecycle of a change request, integration with transport management systems (TMS), setting up projects and landscapes, and utilizing workflows for approvals and testing. Participants will also explore real-time scenarios to understand how changes are documented, tested, approved, and deployed across SAP systems. 

Designed for SAP consultants, IT managers, support teams, and project managers, this course is ideal for those who aim to improve IT governance and ensure consistent, error-free deployments. With expert-led sessions and hands-on practice, this training empowers professionals to align IT change processes with business goals using SAP Solution Manager, thus enhancing service quality and operational agility across the enterprise.

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SM255 Change Request Management with SAP Solution Manager Training Course curriculum

Curriculum Designed by Experts

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Enhance your skills with SM255 Change Request Management using SAP Solution Manager in this expert-led training by Multisoft Systems. Learn how to handle change requests, improve IT service delivery, and support business process changes effectively. Perfect for SAP professionals aiming for excellence in solution governance.

The SM255 Change Request Management with SAP Solution Manager training offered by Multisoft Systems is designed to equip SAP professionals with the expertise required to manage and control change processes efficiently within an SAP environment. This comprehensive course focuses on the capabilities of the Change Request Management (ChaRM) functionality embedded in SAP Solution Manager, helping participants streamline IT change control processes, reduce risks, and ensure compliance. Through this training, learners gain practical knowledge on managing change requests, implementing changes in a controlled manner, and tracking change histories. The course covers core topics including the lifecycle of a change request, integration with transport management systems (TMS), setting up projects and landscapes, and utilizing workflows for approvals and testing. Participants will also explore real-time scenarios to understand how changes are documented, tested, approved, and deployed across SAP systems. 

Designed for SAP consultants, IT managers, support teams, and project managers, this course is ideal for those who aim to improve IT governance and ensure consistent, error-free deployments. With expert-led sessions and hands-on practice, this training empowers professionals to align IT change processes with business goals using SAP Solution Manager, thus enhancing service quality and operational agility across the enterprise.

  • Understand the fundamentals of Change Request Management (ChaRM) within SAP Solution Manager.
  • Learn how to configure and manage change request workflows effectively.
  • Gain practical knowledge on creating, tracking, and processing change requests in SAP landscapes.
  • Explore integration with Transport Management System (TMS) for smooth and secure change deployments.
  • Develop skills to manage projects, landscapes, and system roles for ChaRM configuration.
  • Learn to automate approvals, testing, and documentation processes for change requests.
  • Ensure compliance and auditability by maintaining traceability of all changes.
  • Identify best practices for minimizing risks during change implementation.

Course Prerequisite

  • Basic knowledge of SAP Solution Manager
  • Familiarity with SAP Transport Management System (TMS)
  • Experience with SAP implementation or support projects

Course Target Audience

  • SAP Functional Consultants
  • SAP Technical Consultants
  • SAP BASIS Administrators
  • IT Change Managers
  • Project Managers
  • SAP Solution Manager Consultants
  • System Architects
  • IT Governance Professionals
  • SAP Landscape Administrators
  • Release and Deployment Managers
  • SAP Implementation Team Members
  • SAP Support and Operations Teams
  • IT Compliance and Audit Professionals

Course Content

  • Overview of SAP Solution Manager
  • Purpose and benefits of Change Request Management (ChaRM)
  • ChaRM architecture and integration with SAP landscape

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  • Technical prerequisites
  • Initial configuration steps
  • Connecting ChaRM with SAP Solution Manager
  • Setting up transport routes

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  • Business Partners in ChaRM
  • Organizational data setup
  • Roles and responsibilities in ChaRM
  • Maintaining master data consistency

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  • Defining system landscapes
  • Logical components and solution documentation
  • Landscape setup for ChaRM
  • Assigning systems to solution landscapes

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  • Standard ChaRM process overview
  • Request for Change (RfC)
  • Change Documents (Normal Change, Urgent Change, General Change, etc.)
  • Approval and release workflows
  • Transport management and sequencing

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  • Monitoring ChaRM processes
  • Tracking requests and transport progress
  • Dashboards and reporting tools
  • KPIs for Change Management

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  • Purpose of retrofit in dual landscapes
  • Configuration of retrofit
  • Handling retrofit conflicts
  • Best practices for parallel development systems

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  • Adapting ChaRM workflows
  • Customizing approval steps
  • Adding fields and enhancing UI
  • Integration with other ITSM processes (incident, problem, service requests)

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SM255 Change Request Management with SAP Solution Manager Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

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  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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SM255 Change Request Management with SAP Solution Manager Corporate Training

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SM255 Change Request Management with SAP Solution Manager Training FAQ's

The training focuses on teaching participants how to manage and control change requests using the Change Request Management (ChaRM) feature in SAP Solution Manager, ensuring seamless and compliant SAP change processes.

This course is ideal for SAP consultants, BASIS administrators, project managers, IT change managers, and professionals involved in SAP change and release management.

Yes, basic knowledge of SAP Solution Manager and experience with SAP systems or implementation projects are recommended for better understanding.

It is more suitable for intermediate to advanced users with some SAP project or support experience, especially in change management or SAP transport control.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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