Salesforce Agentforce Training
1K+ ReviewsInstructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
Salesforce Agentforce Training Course Overview
Salesforce Agentforce is a powerful solution designed to enhance customer service efficiency by integrating advanced automation, AI-driven insights, and streamlined workflows. Multisoft Systems offers a comprehensive Salesforce Agentforce Training that equips professionals with the knowledge and hands-on experience needed to manage customer interactions effectively and optimize service delivery. This training program covers key Agentforce functionalities, including case management, workflow automation, AI-powered assistance, and real-time analytics. Participants will learn to configure and customize Agentforce to improve response times, reduce manual tasks, and enhance customer satisfaction. The course also explores integrations with Salesforce Service Cloud and other Salesforce products, ensuring a holistic understanding of customer support management. Designed for customer service representatives, Salesforce administrators, and CRM professionals, this training provides practical, real-world applications to build expertise in handling complex customer interactions. Hands-on exercises, live demonstrations, and interactive sessions ensure that learners gain in-depth knowledge of Salesforce Agentforce capabilities.
By the end of the course, participants will be proficient in managing customer cases, leveraging automation for efficiency, and utilizing data-driven insights to make informed decisions. Enroll today at Multisoft Systems to enhance your Salesforce skills and boost your career in customer relationship management.
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now |
Salesforce Agentforce Training Course curriculum
Curriculum Designed by Experts
Salesforce Agentforce is a powerful solution designed to enhance customer service efficiency by integrating advanced automation, AI-driven insights, and streamlined workflows. Multisoft Systems offers a comprehensive Salesforce Agentforce Training that equips professionals with the knowledge and hands-on experience needed to manage customer interactions effectively and optimize service delivery. This training program covers key Agentforce functionalities, including case management, workflow automation, AI-powered assistance, and real-time analytics. Participants will learn to configure and customize Agentforce to improve response times, reduce manual tasks, and enhance customer satisfaction. The course also explores integrations with Salesforce Service Cloud and other Salesforce products, ensuring a holistic understanding of customer support management. Designed for customer service representatives, Salesforce administrators, and CRM professionals, this training provides practical, real-world applications to build expertise in handling complex customer interactions. Hands-on exercises, live demonstrations, and interactive sessions ensure that learners gain in-depth knowledge of Salesforce Agentforce capabilities.
By the end of the course, participants will be proficient in managing customer cases, leveraging automation for efficiency, and utilizing data-driven insights to make informed decisions. Enroll today at Multisoft Systems to enhance your Salesforce skills and boost your career in customer relationship management.
- Understand the core functionalities and benefits of Salesforce Agentforce.
- Configure and customize Agentforce to meet business-specific customer service needs.
- Manage customer cases efficiently using case management tools and automated workflows.
- Utilize AI-powered assistance for improved response time and decision-making.
- Automate repetitive tasks and enhance workflow efficiency.
- Integrate Agentforce with Salesforce Service Cloud and other Salesforce products.
- Leverage real-time analytics and reporting for data-driven decision-making.
Course Prerequisite
- Basic understanding of Salesforce CRM concepts
- Familiarity with customer service workflows and case management
- Knowledge of Salesforce Service Cloud
Course Target Audience
- Salesforce Administrators
- CRM Professionals
- Support Desk Managers
- Technical Support Specialists
- Salesforce Developers
- Customer Experience Managers
- Business Analysts
- IT Professionals managing CRM systems
- Anyone looking to enhance their Salesforce customer service skills
Course Content
- Overview
- Ingest Contacts using the CRM Connector
- Create an Amazon S3 Connection
- Ingest Guests from Amazon S3
- Ingest Reservations from Amazon S3
- Create a Unified Profile
- Access Unified Data from Salesforce
- Enhance Data with Calculated Insights
- Access Calculated Insight from Salesforce
- Analyze Data Cloud Data in Salesforce Reports
- Query Data Cloud Data in a Flow
- Access Data Cloud with SOQL
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- Overview
- Create a Field Generation template
- Create another Field Generation template
- Create a Sales Email Template
- Create a Flex Template
- Ground a Prompt with Data Cloud
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- Overview
- Get Started with Agentforce Agents
- Extend Agents with Flow Actions
- Extend Agents with Flow Actions - Part 2
- Extend Agents with Apex Actions
- Extend Agents with Prompt Template Actions
- Extend Agents with MuleSoft
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- Overview
- Create a new Service Agent
- Configure a Service Deployment
- Distribute a Service Agent
- Extending a Service Agent with Heroku
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- Overview
- Ingest Unstructured Data
- Ground a Prompt with Einstein Search
- Power Agents with Unstructured Data
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- Overview
- Create an Advanced Prompt Template and Invoke it with Apex & LWC
- Invoke a Prompt Template using the REST API
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Salesforce Agentforce Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
Salesforce Agentforce Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
Global Clients
Customized Training
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Expert
Mentors
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
360º Learning Solution
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Learning Assessment
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Certification Training Achievements: Recognizing Professional Expertise
Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :
- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
Salesforce Agentforce Training Trainer Profile
19+ Years Experienced
Our Salesforce Agentforce Training Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
Salesforce Agentforce Training FAQ's
Salesforce Agentforce is a customer service management solution that helps automate workflows, manage customer interactions, and enhance service efficiency using AI-powered tools.
What Attendees are Saying
Our clients love working with us! They appreciate our expertise, excellent communication, and exceptional results. Trustworthy partners for business success.
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