C4H520 - SAP Field Service Management (FSM) Training in Chennai

• How can we work with the business rules?
• How to work with the full functionality of SAP Field Service Management solution?
• How to configure & present new product features?
• How to present use case scenarios as an administrator, dispatcher, field technician?
• How to provide first level support to their client?
• How to get additional information, best practices and documentation?
• How can we perform configurations with the use of the Field Service
• Management Administration Module?

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• Technology Consultants
• Functional Consultants
• Subject Matter Experts
• System Administrators
• End Users

• C4H520 - SAP Field Service Management (FSM) Training does not have any defined set of prerequisites. We, however, request you to go through SAP Field Service Management general overview video series and SAP Field Service Management functional and configuration videos playlist for better learning.

• Multisoft Systems will provide you with a training completion certificate after completing this C4H520 - SAP Field Service Management (FSM) Training.

Module 1: Introduction to SAP Field Service Management

• How SAP Field Service Management fits into SAP Service Cloud
• Solution overview
• SAP Field Service Management functionalities
• Architecture

Module 2: Master data management/DTO

• Data Models and APIs
• User Types and Cloud Accounts
• Business Objects
• Data loader and Data exporter
• Data object management

Module 3: Administration

• Account and Company settings
• User Groups
• Service Workflow configuration
• Custom translations
• Query API
• Instructor Demo

Module 4: Planning & Dispatching

• Overview
• Service call lifecycle
• Create and assign a service call
• Release scenarios
• Workflow steps
• Reservation types
• Map
• Using skills and filters
• Instructor Demo

Module 5: Mobile Field Service

• Overview
• Mobile service workflow
• Create new assignment on mobile (Service Call, Activity)
• Reserved materials
• Record time (effort)
• Expenses & materials
• Activity feedback
• Checkout
• Offline considerations

Module 6: Smartforms

• Overview and features
• Smartform templates and designer
• Elements
• Smartforms in mobile application

Module 7: Business Rules

• What are Business Rules used for?
• Where to find Business Rules?
• Business Rule Configuration
• Validating and Executing a Business Rule

Module 8: Analytics & reports

• Overview
• Business reports via Dashboards
• Cloud reporting
• Integration with SAP Analytics Cloud

Module 9: Crowd Service

• Overview & Disambiguating Multi-tenant and Single tenant
• Crowd Service Architecture
• Partner Portal
• Is your use case suited for Crowd Service?
• The crowd service workforce

Module 10: Customer Self Service

• Self-service functionality
• Self Service web application
• The admin portal
• Configuration, set up and Branding

Module 11: Integrations

• Overview of supported integration scenarios
• End to end process with integration points
• Master data, Ticket and Items integration