Human Resources Service Delivery (HRSD) Fundamentals Training

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Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Human Resources Service Delivery (HRSD) Fundamentals Training Course Overview

Human Resources Service Delivery (HRSD) Fundamentals training by Multisoft Systems is designed to provide professionals with a comprehensive understanding of HR service delivery processes, tools, and strategies. This course introduces participants to the core concepts of HRSD, emphasizing its role in enhancing HR efficiency, improving employee experiences, and aligning HR practices with organizational goals. Throughout the training, participants will learn about the different HR service delivery models and how to implement technology-driven solutions to optimize HR functions. Key topics covered include HR automation, employee self-service portals, case management, and knowledge management. The course also explores best practices for delivering HR services that are both effective and scalable, ensuring the smooth operation of HR functions across the organization. By completing this course, participants will gain valuable insights into how HRSD can reduce operational costs, improve compliance, and drive organizational success. They will also be equipped with the necessary skills to implement HRSD solutions that align with the specific needs of their organization, thereby transforming HR service delivery into a strategic asset.

Whether you're new to HR or looking to expand your knowledge, this training will provide the foundational skills required to succeed in the dynamic field of HR service delivery.

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Human Resources Service Delivery (HRSD) Fundamentals Training Course curriculum

Curriculum Designed by Experts

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Human Resources Service Delivery (HRSD) Fundamentals training by Multisoft Systems is designed to provide professionals with a comprehensive understanding of HR service delivery processes, tools, and strategies. This course introduces participants to the core concepts of HRSD, emphasizing its role in enhancing HR efficiency, improving employee experiences, and aligning HR practices with organizational goals. Throughout the training, participants will learn about the different HR service delivery models and how to implement technology-driven solutions to optimize HR functions. Key topics covered include HR automation, employee self-service portals, case management, and knowledge management. The course also explores best practices for delivering HR services that are both effective and scalable, ensuring the smooth operation of HR functions across the organization. By completing this course, participants will gain valuable insights into how HRSD can reduce operational costs, improve compliance, and drive organizational success. They will also be equipped with the necessary skills to implement HRSD solutions that align with the specific needs of their organization, thereby transforming HR service delivery into a strategic asset.

Whether you're new to HR or looking to expand your knowledge, this training will provide the foundational skills required to succeed in the dynamic field of HR service delivery.

  • Understand the core concepts and principles of Human Resources Service Delivery (HRSD).
  • Learn the different HR service delivery models and their applications in organizations.
  • Gain knowledge of HRSD tools and technologies, including automation and self-service portals.
  • Explore best practices for streamlining HR processes and improving service delivery efficiency.
  • Understand how to manage HR cases and provide effective knowledge management solutions.
  • Learn how to align HRSD with organizational goals to enhance employee experience.
  • Develop skills to implement HRSD strategies that reduce operational costs and improve compliance.

Course Prerequisite

  • Basic understanding of Human Resources functions
  • Familiarity with HR processes and operations

Course Target Audience

  • HR Professionals
  • HR Managers
  • HR Consultants
  • HR Service Delivery Teams
  • Organizational Development Specialists
  • Talent Management Specialists
  • HR Technologists
  • Business Analysts
  • HR Operations Managers
  • Workforce Management Professionals

Course Content

  • Introduction to the HR Service Delivery (HRSD) application and its integration within the ServiceNow platform.
  • Key features of the HRSD application.
  • Optional: Review of essential concepts of the ServiceNow platform.

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  • Understanding groups, users, and roles for contextual security in ServiceNow.
  • In-depth exploration of HR Skills and their role in automatically assigning HR Cases.
  • Generation of HR Profiles for multiple employees.

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  • Introduction to HR Cases and HR table structure.
  • Understanding HR Document Templates and HR Services.
  • Overview of Bulk Cases in HRSD.
  • The process of HR Case creation and how HR Services define the tables and processes for HR request fulfillment.

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  • Engaging with HR via the Employee Service Center, HR Service Catalog, and HR Knowledge Bases.
  • How HR Knowledge Bases help employees find answers to common questions and forms.
  • The role of HR Service Catalog in allowing employees to submit requests directly from the Employee Service Center.
  • Using the Content Automation application to share targeted information with employees.

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  • Overview of tracking HR progress using HR Dashboards, Reports, Performance Analytics, and HR Surveys.
  • Exploring ServiceNow’s reporting capabilities and initiating data collection jobs for Performance Analytics.
  • How to update and trigger surveys to assess employee satisfaction with HR services.

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Human Resources Service Delivery (HRSD) Fundamentals Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

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  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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Human Resources Service Delivery (HRSD) Fundamentals Corporate Training

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Human Resources Service Delivery (HRSD) Fundamentals Training FAQ's

HRSD Fundamentals training provides an introduction to HR service delivery models, focusing on optimizing HR processes, automation, and enhancing employee experiences. It equips professionals with skills to streamline HR functions and align them with organizational goals.

This training is ideal for HR professionals, HR managers, consultants, HR service delivery teams, organizational development specialists, and anyone interested in improving HR processes and service delivery.

While prior HR experience is beneficial, it is not required. A basic understanding of HR functions and processes will be helpful for better understanding the course content.

The course covers HR service delivery models, HR automation, self-service portals, case management, knowledge management, and best practices for improving HR efficiency and employee experiences.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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