Service Portal Fundamentals Training

Download Course Brochure Interview Questions

Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Service Portal Fundamentals Training Course Overview

The Service Portal Fundamentals Training offered by Multisoft Systems is designed to equip IT professionals with the expertise needed to build, customize, and manage service portals effectively. This comprehensive course covers the essential aspects of service portal configuration, including user interface design, widget creation, and workflow integration. Participants will gain hands-on experience in creating user-friendly service portals that enhance the customer experience and streamline service delivery. Throughout the training, learners will delve into best practices for portal management, learning how to leverage tools and scripts to enhance functionality and performance. The course also emphasizes the importance of responsive design, ensuring that service portals are accessible across various devices and platforms.

By the end of the training, attendees will possess a thorough understanding of the ServiceNow platform's capabilities and how to apply them to create efficient, customized service portals. This training is ideal for system administrators, service managers, and any IT professional involved in service management who wishes to enhance their skills and contribute to the improved efficiency of their organization’s service delivery framework. Join Multisoft Systems for this in-depth training to master the fundamentals of service portal development and take your service management capabilities to the next level.

Instructor-led Training Live Online Classes

Suitable batches for you

Mar, 2025 Weekdays Mon-Fri Enquire Now
Weekend Sat-Sun Enquire Now
Apr, 2025 Weekdays Mon-Fri Enquire Now
Weekend Sat-Sun Enquire Now

Share details to upskills your team


Build Your Own Customize Schedule


Service Portal Fundamentals Training Course curriculum

Curriculum Designed by Experts

Download Curriculum DOWNLOAD CURRICULUM

The Service Portal Fundamentals Training offered by Multisoft Systems is designed to equip IT professionals with the expertise needed to build, customize, and manage service portals effectively. This comprehensive course covers the essential aspects of service portal configuration, including user interface design, widget creation, and workflow integration. Participants will gain hands-on experience in creating user-friendly service portals that enhance the customer experience and streamline service delivery. Throughout the training, learners will delve into best practices for portal management, learning how to leverage tools and scripts to enhance functionality and performance. The course also emphasizes the importance of responsive design, ensuring that service portals are accessible across various devices and platforms.

By the end of the training, attendees will possess a thorough understanding of the ServiceNow platform's capabilities and how to apply them to create efficient, customized service portals. This training is ideal for system administrators, service managers, and any IT professional involved in service management who wishes to enhance their skills and contribute to the improved efficiency of their organization’s service delivery framework. Join Multisoft Systems for this in-depth training to master the fundamentals of service portal development and take your service management capabilities to the next level.

  • Learn the foundational principles of service portal architecture, including portal structure, widget-based configurations, and integration capabilities.
  • Acquire skills in customizing and configuring service portals to meet specific organizational needs, focusing on layout, design, and functionality enhancements.
  • Gain proficiency in creating and managing widgets, which are essential for adding dynamic content and interactive features to service portals.
  • Explore how to integrate workflows into the service portal to automate processes and improve service delivery efficiency.
  • Develop the ability to create responsive service portals that function effectively on various devices, ensuring a seamless user experience.
  • Understand best practices for maintaining and managing service portals, including performance monitoring, troubleshooting, and user feedback incorporation.

Course Prerequisite

  • Basic understanding of IT service management (ITSM) principles.
  • Familiarity with web technologies such as HTML, CSS, and JavaScript.

Course Target Audience

  • System Administrators
  • Service Managers
  • IT Support Staff
  • Service Portal Developers
  • User Experience Designers
  • IT Project Managers
  • ServiceNow Administrators and Developers

Course Content

  • Define Service Portal
  • Discuss reasons for building a Service Portal
  • Review Service Portal administration and development duties
  • Explore the Branding Editor
  • Examine where to get Service Portal help

Download Curriculum DOWNLOAD CURRICULUM

  • Learn how to create a new Theme, a new Portal, and a new Page.
  • Review the Service Portal framework
  • Create a new Theme
  • Create a new Service Portal
  • Create a new Page
  • Review the Bootstrap framework
  • Explore baseline Page

Download Curriculum DOWNLOAD CURRICULUM

  • Learn how to use Widgets on a Page to provide your content. This module also includes a low-code overview on how to create a new Widget.
  • Define Widgets and explore the baseline elements
  • Learn how to use Widgets
  • Clone existing Widgets
  • Develop new Widgets
  • Widget debugging

Download Curriculum DOWNLOAD CURRICULUM

  • Learn how to create a new Menu and how to include it in a Service Portal.
  • Define a Header Menu
  • Explore Menu Items
  • Discuss nested Menu Items
  • Review testing Menu functionality

Download Curriculum DOWNLOAD CURRICULUM

  • Learn about the sources for Portal searches.
  • Define Contextual Search
  • Define Search Sources
  • Learn how to set Portal Search Sources
  • Learn about Pagination and Search Facets
  • Review creating new Search Sources
  • Explore external Search Sources

Download Curriculum DOWNLOAD CURRICULUM

  • Learn about Announcements, the Service Portal Log Entries table, the Usage Overview dashboard, using User Criteria records to control user access within a portal, and Guided Tours.
  • Learn about the Announcements Widget
  • Explore Page Route Maps
  • Review Service Portal transaction logging and reporting
  • Discuss use of User Criteria records to control user access in a portal
  • Explore Guided Tours for Service Portals

Download Curriculum DOWNLOAD CURRICULUM

  • Learn a variety of options you can configure to redirect users to a Service Portal and to specific pages. 
  • Review available features that enable redirecting within a Service Portal
  • Page Route Maps
  • Login, redirect, and SSO

Download Curriculum DOWNLOAD CURRICULUM
video-img

Request for Enquiry

assessment_img

Service Portal Fundamentals Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
Try It Now

Service Portal Fundamentals Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

500+
Global Clients
4.5 Client Satisfaction
Explore More

Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Expert
Mentors

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

zoom-in Zoom-in

Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
Request for Certificate

Service Portal Fundamentals Training FAQ's

You will learn how to design, customize, and manage service portals using the ServiceNow platform, focusing on user interface design, widget development, and workflow integration.

The training is ideal for system administrators, service managers, IT support staff, user experience designers, IT project managers, and ServiceNow administrators and developers who wish to enhance their skills in service portal management.

Participants should have a basic understanding of IT service management principles and familiarity with web technologies such as HTML, CSS, and JavaScript. Previous experience with the ServiceNow platform is helpful but not required.

This training will equip you with the skills to create and manage effective service portals, which are crucial for improving customer experience and operational efficiency in many organizations. The skills acquired can open up opportunities in various roles related to IT service management, web development, and digital transformation projects.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

What Attendees are Saying

Our clients love working with us! They appreciate our expertise, excellent communication, and exceptional results. Trustworthy partners for business success.

Share Feedback
  WhatsApp Chat

+91-9810-306-956

Available 24x7 for your queries

For Career Assistance : contact +91-9810306956