ServiceNow Performance Analytics (PA) Fundamentals Training

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Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

ServiceNow Performance Analytics (PA) Fundamentals Training Course Overview

The ServiceNow Performance Analytics (PA) Fundamentals training offered by Multisoft Systems is designed to empower professionals with the tools and insights needed to optimize service management through data-driven decisions. This course delves into the core functionalities of ServiceNow's Performance Analytics, enabling participants to effectively collect, aggregate, and analyze business data. Learners will gain a solid understanding of key performance indicators (KPIs), dashboard creation, and the visualization of performance data to monitor and drive continual service improvement. Throughout the training, attendees will participate in practical exercises and real-world scenarios that illustrate how Performance Analytics can be leveraged to identify trends, pinpoint service bottlenecks, and implement predictive analytics for preemptive service adjustments. This comprehensive approach not only enhances the operational efficiencies but also boosts customer satisfaction by enabling more responsive and informed service delivery.

By the end of the course, participants will be proficient in using ServiceNow Performance Analytics to transform raw data into strategic insights, fostering a culture of continuous improvement within their organizations. This training is ideal for IT professionals, analysts, and managers looking to enhance their analytical capabilities and drive impactful service management outcomes.

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ServiceNow Performance Analytics (PA) Fundamentals Training Course curriculum

Curriculum Designed by Experts

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The ServiceNow Performance Analytics (PA) Fundamentals training offered by Multisoft Systems is designed to empower professionals with the tools and insights needed to optimize service management through data-driven decisions. This course delves into the core functionalities of ServiceNow's Performance Analytics, enabling participants to effectively collect, aggregate, and analyze business data. Learners will gain a solid understanding of key performance indicators (KPIs), dashboard creation, and the visualization of performance data to monitor and drive continual service improvement. Throughout the training, attendees will participate in practical exercises and real-world scenarios that illustrate how Performance Analytics can be leveraged to identify trends, pinpoint service bottlenecks, and implement predictive analytics for preemptive service adjustments. This comprehensive approach not only enhances the operational efficiencies but also boosts customer satisfaction by enabling more responsive and informed service delivery.

By the end of the course, participants will be proficient in using ServiceNow Performance Analytics to transform raw data into strategic insights, fostering a culture of continuous improvement within their organizations. This training is ideal for IT professionals, analysts, and managers looking to enhance their analytical capabilities and drive impactful service management outcomes.

  • Learn the core concepts and functionalities of ServiceNow Performance Analytics.
  • Gain skills in collecting and managing data within ServiceNow to ensure quality analytics.
  • Develop and define key performance indicators (KPIs) that are crucial for monitoring and enhancing service delivery.
  • Acquire the ability to create interactive dashboards that visualize data effectively, providing actionable insights at a glance.
  • Explore advanced analytical techniques to interpret and utilize data in making strategic decisions.
  • Understand how to apply predictive analytics for forecasting and improving service management practices.

Course Prerequisite

  • Familiarity with the ServiceNow platform and its core functions.
  • Prior experience or knowledge of ITSM processes and practices.

Course Target Audience

  • IT Professionals
  • Service Managers
  • Data Analysts
  • Performance Analysts
  • Business Analysts
  • IT Support Staff
  • ServiceNow Administrators and Developers
  • Quality Assurance Specialists
  • Project Managers

Course Content

  • Use Platform Analytics Visualizations including Scorecards, Dashboards, Time Series, Targets, and Forecasts
  • Explore the Platform Analytics data structure
  • Manage Platform Analytics Roles
  • Generate Automated Indicators
  • Build Formula Indicators
  • Construct Breakdowns, Elements Filters, and Bucket Groups
  • Set up Data Collector Jobs
  • Work with Dashboards and Data Visualizations

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ServiceNow Performance Analytics (PA) Fundamentals Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow Performance Analytics (PA) Fundamentals Corporate Training

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Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ServiceNow Performance Analytics (PA) Fundamentals Training FAQ's

You will learn how to use ServiceNow's Performance Analytics tools to collect, analyze, and visualize data, develop KPIs, create dashboards, and apply predictive analytics to improve service management processes.

IT professionals, service managers, data analysts, business analysts, ServiceNow administrators and developers, and anyone involved in IT service management who wishes to enhance their analytical skills.

Yes, participants should have a basic understanding of ServiceNow, experience in IT service management, basic technical skills, and an aptitude for data analysis.

Yes, after successfully completing the course, participants receive a certificate of completion from Multisoft Systems, which can be used to demonstrate expertise in the field of ServiceNow analytics.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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