ServiceNow HRSD Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

ServiceNow HRSD Training Course Overview

The ServiceNow HR Service Delivery (HRSD) Training by Multisoft Systems is designed to equip HR and IT professionals with the skills to streamline HR processes using the ServiceNow platform. This training provides in-depth knowledge of configuring and managing HR workflows, case management, employee self-service portals, and automation tools, ensuring efficient and seamless HR service delivery. Participants will learn how to leverage ServiceNow HRSD modules to enhance employee experiences, reduce manual workload, and improve HR efficiency through automation. The course covers HR case and knowledge management, lifecycle events, document management, security configurations, and system integrations, providing a comprehensive understanding of ServiceNow’s HR capabilities. Delivered by industry experts, this hands-on training includes real-world case studies, interactive labs, and best practices to help learners apply their knowledge in practical business scenarios. Whether you are an HR professional, ServiceNow consultant, or IT administrator, this course will help you optimize HR workflows and drive digital transformation in human resources.

Upon completion, participants will earn a globally recognized certification from Multisoft Systems, validating their expertise in ServiceNow HRSD. Enroll today to enhance your HR technology skills and advance your career in HR service automation!

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ServiceNow HRSD Training Course curriculum

Curriculum Designed by Experts

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The ServiceNow HR Service Delivery (HRSD) Training by Multisoft Systems is designed to equip HR and IT professionals with the skills to streamline HR processes using the ServiceNow platform. This training provides in-depth knowledge of configuring and managing HR workflows, case management, employee self-service portals, and automation tools, ensuring efficient and seamless HR service delivery. Participants will learn how to leverage ServiceNow HRSD modules to enhance employee experiences, reduce manual workload, and improve HR efficiency through automation. The course covers HR case and knowledge management, lifecycle events, document management, security configurations, and system integrations, providing a comprehensive understanding of ServiceNow’s HR capabilities. Delivered by industry experts, this hands-on training includes real-world case studies, interactive labs, and best practices to help learners apply their knowledge in practical business scenarios. Whether you are an HR professional, ServiceNow consultant, or IT administrator, this course will help you optimize HR workflows and drive digital transformation in human resources.

Upon completion, participants will earn a globally recognized certification from Multisoft Systems, validating their expertise in ServiceNow HRSD. Enroll today to enhance your HR technology skills and advance your career in HR service automation!

  • Learn the core components and functionalities of ServiceNow HR Service Delivery.
  • Set up HR cases, manage employee queries, and maintain a structured knowledge base.
  • Streamline HR processes by automating repetitive tasks and service requests.
  • Design and configure self-service portals for seamless HR interactions.
  • Implement and automate onboarding, offboarding, and other employee lifecycle events.
  • Configure role-based access control (RBAC) to ensure data privacy and security.

Course Prerequisite

  • Familiarity with HR operations, employee lifecycle, and service delivery.
  • Understanding of IT Service Management (ITSM) and workflow automation is beneficial.

Course Target Audience

  • ServiceNow Administrators
  • ServiceNow Developers
  • IT Service Management (ITSM) Professionals
  • HRIS Specialists
  • HR Technology Consultants
  • Business Process Analysts
  • HR Service Delivery Managers
  • System Administrators
  • Digital Transformation Consultants

Course Content

  • Understanding HR Service Management

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  • Human resources getting started

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  • HR and IT implementation team
  • HR implementation decisions 
  • State flows vs. workflows,
  • How HR cases and tasks are assigned
  • HR implementation information required
  • Human resources configuration

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  • Tables Installed with HR Service Management ServiceNow
  • Roles Installed with HR Service Management ServiceNow
  • User groups Installed with HR Service Management ServiceNow
  • Data policies Installed with HR Service Management ServiceNow
  • The script includes Installed with HR Service Management ServiceNow
  • Client scripts Installed with HR Service Management ServiceNow
  • Business rules Installed with HR Service Management ServiceNow
  • Email notifications Installed with HR Service Management ServiceNow
  • Events Installed with HR Service Management ServiceNow
  • HR skills Installed with HR Service Management ServiceNow
  • HR catalogue items Installed with HR Service Management ServiceNow
  • Activate Human resources connect

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  • Installed with HR performance analytics
  • Tables modified with HR performance analytics

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  • HR profile editable field configuration

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  • Workflow-based HR process design
  • Employee Onboarding HR Workflow
  • Employee Offboarding HR Workflow
  • Employee change HR Workflow
  • Customized profile information

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  • Define an organization position
  • View a location
  • View a department
  • HR skills management
  • Create or modify an HR skill a) Assign an HR skill to a group b) Assign an HR skill to a user
  • Assignment rules in HR
  • Create an HR assignment rule
  • Test an assignment rule
  • HR catalog management
  • Manage HR catalog categories
  • Add a new HR catalog category to the HR catalog
  • Create an HR catalog item
  • Modify an HR catalog item
  • Modify an HR case template
  • Modify an HR task template
  • View or modify HR case categories HR case categories
  • Configure the employment verification letter
  • HR profile records
  • HR profile security
  • Customized profile information
  • Create or modify an HR profile
  • Update your HR profile a) Add your emergency contact b) Add your employment history c) View the user directory
  • HR surveys
  • Create or modify an HR survey
  • Create or modify HR survey
  • categories and questions
  • Publish a new HR survey
  • Create a trigger condition for an HR survey
  • Manage the HR chat queue

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  • Attach a knowledge article to an HR case

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  • Self-service HR portal
  • Submit a request from the HR portal
  • Request employment verification
  • Request tuition reimbursement
  • View your open HR cases
  • Use the HR knowledge base
  • Chat with HR
  • Attach documentation to an HR case
  • Create an HR case
  • HR cases for VIPs
  • Approve an HR case
  • Monitor the HR chat queue
  • Work on an HR case
  • View and update an HR task
  • Suspend and resume an HR case
  • Approve an employee change request
  • Request user documentation
  • Complete an employment verification request
  • Approve a tuition reimbursement request
  • Process a tuition payment
  • Escalate an HR case

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  • Manage HR cases by category
  • Use the HR manager Dashboard
  • Monitor HR onboarding cases
  • Run HR reports
  • Available HR reports
  • HR case SLAs
  • View the SLA of an HR case
  • View HR performance analytics
  • Evaluate HR survey responses

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  • Set up the workday integration

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ServiceNow HRSD Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow HRSD Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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360º Learning Solution

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Learning Assessment

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Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ServiceNow HRSD Training FAQ's

ServiceNow HRSD Training is a specialized course that teaches professionals how to optimize HR service delivery using ServiceNow. It covers HR case management, workflows, self-service portals, automation, and system integrations.

This course is ideal for HR professionals, ServiceNow administrators, ITSM professionals, HRIS specialists, HR service delivery managers, and digital transformation consultants who want to streamline HR operations.

Participants should have a basic understanding of HR processes, IT service management (ITSM) concepts, and web technologies. Prior knowledge of ServiceNow is beneficial but not mandatory.

The training covers HR case and knowledge management, lifecycle events, automation, employee self-service portals, security configurations, and system integrations with platforms like Workday and SAP SuccessFactors.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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