BMC Remedy ITSM (IT Service Management) Training

Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

BMC Remedy ITSM (IT Service Management) Training Course Overview

Advance your career with BMC Remedy ITSM Training by Multisoft Systems. Learn essential ITSM processes, including incident, problem, change, and asset management. Benefit from expert-led sessions and hands-on practice to enhance service delivery and operational efficiency. Start your journey to becoming an ITSM expert today!

BMC Remedy ITSM (IT Service Management) is a comprehensive solution designed to streamline and automate IT service processes, enhancing operational efficiency and service delivery. Multisoft Systems offers an in-depth BMC Remedy ITSM Training program, tailored to equip professionals with the knowledge and skills required to effectively manage IT services using the BMC Remedy platform. This training covers key ITSM processes, including incident management, problem management, change management, and asset management. Participants will gain insights into configuring and customizing the Remedy ITSM suite, understanding workflows, and leveraging automation to resolve IT service issues efficiently. The course also focuses on aligning IT services with business objectives, ensuring minimal disruptions and enhancing user satisfaction. Led by industry experts, the training emphasizes real-world scenarios and hands-on practice, ensuring learners acquire practical experience. Whether you're an IT professional, system administrator, or service desk analyst, this course will enable you to manage service requests, track incidents, and improve change and configuration processes effectively.

By the end of the training, participants will be equipped to optimize IT operations, enhance service quality, and contribute to business growth. Join Multisoft Systems' BMC Remedy ITSM Training to elevate your IT service management expertise and advance your career.

Instructor-led Training Live Online Classes

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BMC Remedy ITSM (IT Service Management) Training Course curriculum

Curriculum Designed by Experts

Advance your career with BMC Remedy ITSM Training by Multisoft Systems. Learn essential ITSM processes, including incident, problem, change, and asset management. Benefit from expert-led sessions and hands-on practice to enhance service delivery and operational efficiency. Start your journey to becoming an ITSM expert today!

BMC Remedy ITSM (IT Service Management) is a comprehensive solution designed to streamline and automate IT service processes, enhancing operational efficiency and service delivery. Multisoft Systems offers an in-depth BMC Remedy ITSM Training program, tailored to equip professionals with the knowledge and skills required to effectively manage IT services using the BMC Remedy platform. This training covers key ITSM processes, including incident management, problem management, change management, and asset management. Participants will gain insights into configuring and customizing the Remedy ITSM suite, understanding workflows, and leveraging automation to resolve IT service issues efficiently. The course also focuses on aligning IT services with business objectives, ensuring minimal disruptions and enhancing user satisfaction. Led by industry experts, the training emphasizes real-world scenarios and hands-on practice, ensuring learners acquire practical experience. Whether you're an IT professional, system administrator, or service desk analyst, this course will enable you to manage service requests, track incidents, and improve change and configuration processes effectively.

By the end of the training, participants will be equipped to optimize IT operations, enhance service quality, and contribute to business growth. Join Multisoft Systems' BMC Remedy ITSM Training to elevate your IT service management expertise and advance your career.

  • Gain a comprehensive understanding of IT Service Management (ITSM) concepts and frameworks.
  • Learn to navigate and utilize key modules such as Incident, Problem, Change, and Asset Management.
  • Develop skills to configure and customize the BMC Remedy ITSM suite according to organizational needs.
  • Learn to streamline IT service processes to enhance efficiency and service delivery.
  • Apply ITIL best practices for managing and resolving IT service-related issues effectively.
  • Understand how to automate repetitive tasks within the ITSM environment to reduce manual efforts and errors.
  • Gain skills in generating detailed reports and analyzing IT service metrics for continuous improvement.

Course Prerequisite

  • Basic understanding of IT Service Management (ITSM) concepts
  • Familiarity with ITIL framework

Course Target Audience

  • IT Service Management Professionals
  • System Administrators
  • IT Support Staff
  • Service Desk Analysts
  • IT Consultants
  • IT Operations Managers
  • IT Project Managers
  • Technical Support Engineers
  • IT Infrastructure Specialists
  • Change and Configuration Managers

Course Content

  • Remedy AR System Overview
  • BMC Remedy Architecture
  • Introduction to ITIL
  • Overview of BMC Remedy Out of the Box Applications (Incident Management, Problem Management and Change Management)
  • Understanding BMC Remedy Out of the Box Applications
  • Packing Lists
  • Object definition files
  • Application data export
  • Installing the AR System procedure and sequence
  • What are new in BMC Remedy 91 (New features)
  • Compatibility – Supported Vs Not supported
  • How BMC Remedy 91 is different from BMC Remedy 76 and 8x

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  • Introduction to BMC Remedy Developer Studio
  • Introduction to Remedy Forms
  • Database architecture
  • Designing and creating forms
  • Working with different fields
  • Working with table fields

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  • Introduction to other advanced forms (Display only, Join forms)
  • Introduction to workflow (Active links, Filters and Escalations)
  • Workflow actions as (Service)Functions
  • Introduction to Guides
  • Approving requests, Email Engine
  • Use of Rule-Based Email
  • ARDBC and AREA LDAP plugins and Web-services

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  • Developer Studio preferences
  • Create objects
  • Search for objects
  • Outline feature
  • Switch perspectives
  • Change modes
  • Custom and origin objects
  • Overlay options

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  • Create Users
  • Create Groups
  • Create Roles
  • Grant permission to forms, fields, and active links
  • Set default permission in Developer Studio
  • Set dynamic permission for parent groups

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  • BMC Remedy ITSM application purpose
  • BMC Remedy ITSM architecture
  • Foundation data
  • Companies, Organization and Locations
  • Support Groups and People
  • Data Management overview
  • Data Management Job Console
  • Onboarding Wizard utility
  • Data Wizard utility
  • Data Management Tool
  • Categorizations
  • Assignments
  • Access Control and Permissions
  • Application User's Perspective
  • Application Administrator's Perspective
  • Online Documentation Portal
  • Configuring the Requester Console
  • Guest User
  • Permission Groups

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  • Social Collaboration
  • BMC Chat
  • Twitter
  • RSS Feeds
  • Notifications
  • Individual Notifications
  • Group Notifications
  • Inbound email
  • Define Form Behavior
  • Form Views
  • Behavior Rules
  • BMC Atrium Service Context

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  • Incident Management Aids
  • Incident Templates
  • Incident Scripts
  • Incident Decision Trees

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  • Change Templates
  • Release Templates
  • Activities

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  • Overview to TMS
  • TMS Configuration

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  • Approval Process
  • Approval Mapping

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  • Determine Risk
  • Change Lifecycle
  • Change Calendar
  • Custom Change Process Flows

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  • Software Licenses and Contracts
  • Approvals and Notifications

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  • CI Functionality
  • Financials

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  • Purpose
  • Considerations
  • Preserving ITSM Customization

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  • Purpose
  • Consideration

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  • Process Designer overview
  • Configuring tasks, requests, and notifications
  • Configuring ARID plug-in and the runtime settings
  • Maintaining process templates for BMC Remedy On-premise environments
  • Installation Overview
  • Relationship of ITMS Forms to AR System Forms
  • Permission Groups and Functional Roles
  • Available Web Services
  • BMC Remedy ITSM 90 Enhancements
  • Archiving concepts
  • Managing archiving policies
  • BMC Remedy Smart Reporting Console
  • Smart Reporting social capabilities

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  • Product catalog setup
  • Operational catalog setup
  • Generic catalog and assignments
  • BMC Remedy Approval Server
  • Task Management System
  • Email Rule Engine
  • Email-based approvals

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BMC Remedy ITSM Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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BMC Remedy ITSM Corporate Training

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  • Course ID & Course Name
  • Certificate with Date of Issuance
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BMC Remedy ITSM (IT Service Management) Training FAQ's

BMC Remedy ITSM is an IT service management platform that helps organizations automate and streamline IT services, including incident, problem, change, and asset management.

This training is ideal for IT service management professionals, system administrators, service desk analysts, IT consultants, and anyone looking to enhance their ITSM skills.

Basic knowledge of ITSM concepts, system administration, and IT operations is recommended. Familiarity with ITIL and BMC Remedy is a plus but not mandatory.

You will learn to configure, customize, and manage IT services using BMC Remedy ITSM, handle real-world scenarios, and optimize IT service processes for improved efficiency.

To contact Multisoft Systems you can mail us on info@multisoftsystems.com or can call for course enquiry on this number +91 9810306956

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